Front Desk/Administrator

Aptitude; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A professional services firm in Toronto is seeking a Front Desk Administrator to serve as the first point of contact for clients and visitors. The role entails managing front-desk activities, including greeting visitors, handling inquiries, and scheduling appointments. The ideal candidate should have previous administrative experience, strong communication and organizational skills, and proficiency with office software. This position offers a dynamic environment that requires effective multitasking and a professional demeanor.

Qualifications

• Previous experience in an administrative or receptionist role is preferred.
• Strong verbal and written communication skills, with a friendly and professional demeanor.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency with office software and familiarity with office equipment.

Responsibilities

• Welcome visitors warmly, provide assistance, and direct them to the appropriate person or department.
• Answer and direct phone calls and emails, respond to inquiries, and handle routine requests professionally.
• Manage appointments and maintain scheduling records for staff or clients.
• Maintain accurate records, update databases, and handle filing and document management.
• Handle incoming and outgoing mail, packages, and courier services.
• Monitor office supplies inventory and coordinate orders to ensure adequate stock levels.
• Provide general administrative support to office staff.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Tools

Microsoft Office Suite

Job description

Job Summary

We are seeking a professional and organized Front Desk Administrator to serve as the first point of contact for clients and visitors. The Front Desk Administrator will manage front‑desk activities, including greeting visitors, handling inquiries, managing appointments, and performing general administrative duties. The ideal candidate has excellent communication skills, a friendly demeanor, and the ability to multitask effectively in a fast‑paced environment.

Key Responsibilities

• Greeting and Reception: Welcome visitors warmly, provide assistance, and direct them to the appropriate person or department.
• Phone and Email Management: Answer and direct phone calls and emails, respond to inquiries, and handle routine requests professionally.
• Appointment Scheduling: Manage appointments and maintain scheduling records for staff or clients as needed.
• Record Keeping and Data Entry: Maintain accurate records, update databases, and handle filing and document management.
• Mail and Deliveries: Handle incoming and outgoing mail, packages, and courier services.
• Office Supplies Management: Monitor office supplies inventory and coordinate orders to ensure adequate stock levels.
• Administrative Support: Provide general administrative support to office staff, including preparing documents, handling correspondence, and assisting with meetings.

Qualifications

• Experience: Previous experience in an administrative or receptionist role is preferred.
• Communication Skills: Strong verbal and written communication skills, with a friendly and professional demeanor.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Technical Proficiency: Proficiency with office software (e.g., Microsoft Office Suite) and familiarity with office equipment, such as phones, printers, and copiers.
• Customer Service Orientation: Ability to handle inquiries and requests courteously and efficiently.

Additional Requirements

• Professional Appearance: Maintain a professional appearance and adhere to the office dress code.
• Attention to Detail: Accuracy in data entry and record‑keeping tasks.
• Flexibility: Willingness to support other administrative tasks as needed and adapt to changes in office routines.