Reception/Office Services

Wcdconnect; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

WCD is seeking a friendly Reception/Office Services team member to create a welcoming front-of-house experience for employees, clients, and visitors. Reporting to the Team Lead, you will coordinate daily reception activities, assist with facility needs, and help maintain an organized, safe workplace.

The ideal candidate has a high school diploma, strong English, and a proven ability to multi-task with attention to detail while delivering exceptional customer service.

Qualifications

• High school diploma or GED is required.
• Strong English written and verbal skills.
• Solid understanding of computers and office equipment.
• Ability to stay organized and manage multiple projects and duties with conflicting timelines.
• Excellent customer service and proactive attitude.

Responsibilities

• Answering and directing telephone inquiries.
• Greeting clients and visitors in a professional manner.
• Coordinate reception and administrative activities to support daily operations.
• Assist with facility needs and maintaining a safe, organized workplace.
• Support internal teams with inquiries and requests as required.

Skills

Customer service

Organization

Attention to detail

English fluency

Proactive mindset

Education

High school diploma or GED

Tools

Computers

Office equipment

Job description

Posted Wednesday, August 12, 2026 at 8:00 AM

WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong—and still helping organizations work smarter and move faster.

Role Overview

As the first point of contact the Reception/Office Services plays a vital role in shaping the experience of everyone that comes through the door. Reporting to the WCD Team Lead, this position is responsible for creating a welcoming, professional, and seamless front-of-house experience for employees, clients, and visitors.

Your attention to detail, proactive mindset, and passion for delivering exceptional service will help ensure our office runs smoothly and reflects the high standards of WCD.

If you enjoy connecting with people, staying organized, and taking ownership of creating a positive workplace environment, this role is for you.

Responsibilities

As the first point of contact for employees, guests, and external partners, this role is responsible for providing a professional, welcoming, and responsive front-of-house experience. The position supports the smooth day-to-day operation of the facility by coordinating reception and administrative activities, assisting with facility needs, and helping maintain a safe, organized, and well-maintained workplace. The role also provides general administrative and customer service support to internal teams, responds to inquiries and requests, and assists with a variety of operational tasks as required. Strong communication, organization, responsiveness, and attention to detail are essential to effectively manage competing priorities and ensure a positive experience for employees, visitors, and business partners. The successful candidate will be responsible for the following duties, including but not limited to:

• Answering and directing telephone inquiries
• Greeting clients, visitors, and other industry personnel
• Following security protocols and practices when admitting external visitors and in emergency situations
• Managing the conference meeting room calendars
• Maintaining the reception area, ensuring refreshments are stocked, the waiting area is tidy and organized
• Managing Taxi Chit ordering and complete invoice reconciliations
• Assistance with catering deliveries and set-up
• Coordinate the combined meeting room bookings, which include ensuring set up and take-down appointments are set and modified if required
• Setting up workspaces for new hires
• Assisting with internal moves
• Ensure drink fridges on high-traffic floors are fully stocked
• Management of general access cards available for signing out at reception
• Manage incoming office supplies and request new hire supply packages
• Cross-training on other team members' duties as required
• Participate and support an equitable, diverse, and inclusive workplace
• Other duties as required

Candidate Profile

Education

• High school diploma or GED is a requirement

Skills and Experience

• A solid understanding of computers and office equipment is a requirement
• Strong ability to remain organized and manage multiple projects and duties and conflicting timelines
• Skills to be detail-oriented is a requirement
• Ability to be resourceful and proactive when issues arise
• Strong fluency in English written and verbal skills is a requirement
• Exceptional customer service

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.