Reception & Office Administrator

Ottawa Senators; Ottawa; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

The Ottawa Senators are seeking a Receptionist & Office Administrator to welcome visitors and support daily operations at the Canadian Tire Centre in Ottawa, Ontario. You will balance front desk duties with administrative tasks and help keep offices running smoothly.

The ideal candidate is bilingual in French and English, calm under pressure, and capable of multitasking across calls, mail, scheduling, and meetings.

Qualifications

• Bilingual in French and English is required.
• 2-4 years of previous experience in a front-desk or receptionist role.
• Excellent telephone etiquette and communication skills
• Ability to remain calm and effective under pressure and manage competing priorities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Provide exceptional customer service to all visitors, ensuring a warm and professional first impression.
• Greet clients and notify appropriate team members of their arrival.
• Answer and direct incoming calls through the main switchboard in a courteous and efficient manner.
• Respond to general inquiries or route them to the appropriate staff member.
• Monitor and manage voicemail messages, ensuring timely responses or redirection.
• Maintain reception area, boardrooms, front office, and kitchen as clean and presentable.
• Manage the general email inbox, responding directly or forwarding messages as needed.
• Maintain up-to-date reception manuals and shared resources.
• Manage boardroom calendars and coordinate meeting logistics.

Skills

Bilingual in French and English

Excellent telephone etiquette

Strong written and verbal comms

Microsoft Office proficiency

Tools

Excel

Word

Outlook

PowerPoint

Job description

Job Summary

As the first face our visitors see, the Receptionist & Office Administrator sets the tone for the energy and excitement at the Canadian Tire Centre. This role plays a vital part in ensuring smooth day-to-day operations off the ice. Balancing front desk duties with administrative responsibilities, you’ll be the go-to team member.

The ideal candidate is professional, personable, and able to multitask under pressure. Whether you’re welcoming guests, supporting internal teams, or coordinating office logistics, you’ll be a key contributor to keeping things running smoothly behind the scenes.

This opportunity is perfect for an individual who is open to a schedule that varies based on time of year and the needs of the business.

Number of vacancies: 1. This is a replacement.

Job Responsibilities

Front Desk

• Provide exceptional customer service to all visitors, ensuring a warm and professional first impression.
• Greet clients and promptly notify the appropriate team members of their arrival.
• Answer and direct incoming calls through the main switchboard in a courteous and efficient manner.
• Respond to general inquiries or route them to the appropriate staff member.
• Monitor and manage voicemail messages, ensuring timely responses or redirection.
• Ensure the reception area, boardrooms, front office, and kitchen are clean, organized, and presentable at all times.
• Manage the general email inbox, responding directly or forwarding messages as needed
• Maintain up-to-date reception manuals and shared internal resources.
• Manage boardroom calendars to ensure accurate, conflict-free scheduling.
• Support the coordination of all meeting logistics, including room setup, AV/technology requirements, catering, and guest access.
• Sort and distribute incoming mail and packages in a timely manner.
• Manage outgoing courier shipments, ensuring proper documentation and tracking.
• Maintain a log for high-value or sensitive deliveries.
• Promptly notify team members of parcel deliveries.
• Order and replenish kitchen and common area supplies as needed.
• Monitor and maintain office supply inventory, placing orders as required.
• Respond to staff supply requests and ensure essential materials are readily available.

Administrative Support

• Provide administrative support to the Executive Assistant and department leads, including printing, scanning, filing, and document organization.
• Assist with ad hoc tasks and special projects as assigned.

Job Requirements

• Bilingual in French and English is required.
• 2-4 years of previous experience in a front-desk or receptionist role.
• Excellent telephone etiquette and communication skills
• Ability to remain calm and effective under pressure and manage competing priorities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Collaborative and dependable team player with a proactive and professional approach.
• Availability to work occasional evenings, weekends, and holidays based on operational needs.

Who We Are

Canadian Tire Centre is a premier sports and entertainment venue located in Ottawa, Ontario. As the home of the NHL's Ottawa Senators, we host world-class hockey games, major concerts, family shows, and special events year-round. With a seating capacity of over 18,000, state-of-the-art facilities, and a commitment to delivering unforgettable live experiences, Canadian Tire Centre is a gathering place where fans, artists, athletes, and the community come together to celebrate sport and entertainment.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to make memorable fan experiences, and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

Compensation

$25.00 per hour.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.