Operations Supervisor, Richcraft Sensplex

Ottawa Senators; Ottawa; On-site; CAD 50,000 - 76,000; Full time

Benefits offered by this job

Staff game tickets

Discounts with partners

Free on-site parking

Comprehensive benefits

Tuition reimbursement

Job summary

The Sensplex Facilities, affiliated with the Ottawa Senators Hockey Club, is seeking an Operations Supervisor to lead our on-site team at Richcraft Sensplex. You will ensure exceptional guest experiences while maintaining safety and facility standards.

This role requires a minimum of two years' supervisory experience in recreation facilities, knowledge of OHSA, and comfort with HVAC and ice-maintenance systems.

Qualifications

• Minimum 2 years’ supervision experience in recreation facility.
• Experience as an arena operator and ice resurfacer is preferred.
• Industry safety standards knowledge (OHSA) is required.
• Valid drivers license (G) with clean abstract.

Responsibilities

• Oversee facility operations and custodial staff to meet high standards.
• Manage daily operations including HVAC, lighting, ice maintenance, and safety systems.
• Ensure building standards and cleanliness are maintained.
• Provide exceptional customer service and assist events.
• Coordinate setup and technical requirements for events.

Skills

Leadership

Customer service

Team supervision

Safety compliance

Tools

HVAC experience

Ice resurfacing equipment

Job description

The Opportunity

The Sensplex Facilities are seeking a skilled and motivated professional to join our Operations team as a Supervisor.

Reporting to the Arena & Facility Manager at the Richcraft Sensplex, the Operations Supervisor is a key member of our team, ensuring the highest levels of customer service and quality maintenance at our world class facility. As an experienced supervisor, you will provide guidance and leadership to a team of facility operators whose collective goal is to provide an exceptional customer experience while ensuring a safe environment for patrons and workers alike.

Number of vacancies: 2

Location: Richcraft Sensplex, 813 /Shefford Road, Ottawa, ON K1J 8H9

Key Responsibilities

Ongoing

• Responsible for managing facility operations and custodial staff to ensure building objectives are met to the highest possible standards.


• Responsible for the daily operation and maintenance of the facility and all systems. This includes, HVAC, sound, lighting, ice making and maintenance, fire protection, safety, scoreboard, communication etc.


• Ensure proper building standards are maintained


• Ensure the interior and exterior of the Bity are properly maintained on a continuous proactive basis


• Assist Program Coordinator with requests and provide excellent customer service


• Ensure setup requirements and technical requirements for events are executed per specifications


• Participate on committees to assist with event details and other special requirements


• Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events


• Ensure the Richcraft Sensplex is in compliance with Health and Safety Regulations


• Responsible for maintaining accurate inventory of equipment, furniture, and supplies


• Assist with annual maintenance projects


• Required to be available to Richcraft Sensplex patrons at all times while on duty and to interact with Richcraft Sensplex patrons in a professional and courteous, responsive manner.


• Other duties as assigned by the Director of Operations, Sensplex Facilities

Periodic

• Perform other duties as required from time to time at the request of the Director of Operations, Sensplex Facilities

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:

• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures


• Using or wearing protective equipment, devises or clothing when required


• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member


• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

Training

Responsible for completing on-line training modules as required, including, but not limited to:

• Accessibility for Ontarians with Disability (AODA),


• AODA, the Integrated Accessibility Standards


• Back & Lifting Safety Training


• Ontario Supervisor Health & Safety Awareness


• WHMIS 2015 (GHS)


• Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).

Qualifications (what we look for)

• Minimum 2 years’ previous experience in recreation facility as a supervisor


• Experience as an arena operator (ice resurfacer driving experience)


• Ice making expertise (ORFA Certified Ice Technician designation is an asset)


• Above average understanding of the Ontario Occupational Health & Safety Act


• Experience in HVAC systems and refrigeration plans (ORFA basic refrigeration an asset)


• Experience performing maintenance, janitorial and other facility operational duties


• Experience handling power tools and hand tools


• Must possess a valid class G driver’s license with a clean abstract


• Current certification in first aid, CPR, defibrillation


• Must be able to lift heavy objects (up to 50 lbs)


• Ability to work under pressure, prioritize tasks, and meet deadlines


• Excellent organizational, customer service, and decision making skills


• Proven ability to work independently, but to contribute as a member of a team


• Must be able to work flexible hours including evenings, weekends and holidays

• Bilingualism (English & French) is preferred

Who We Are

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events. Our three state-of-the-art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top-tier ice surface, fieldhouse, training programs and recreational opportunities.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $49,500.00 to $75,900.00 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.