Coordinator, Development Programs (INTERNAL POSTING)

Ottawa Senators; Ottawa; On-site; CAD 44,000 - 67,000; Full time

Benefits offered by this job

Staff tickets to games

Partnership discounts

Free on-site parking

Tuition reimbursement

Learning platforms access

Active social committee events

Job summary

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, is seeking a Development Program Coordinator to research, develop and execute world-class programs at Bell Sensplex and other facilities. You will deliver outstanding customer service, manage part-time staff, and drive program budgets, forecasts, and marketing plans.

Qualifications include a university degree or college diploma in sports/business, hockey knowledge, strong communication, and two years of customer service

Qualifications

• University degree or college diploma in sports or business.
• Intimate knowledge and understanding of hockey.
• Excellent written and oral communication skills.
• Knowledge of and experience with youth programming.
• Minimum two years customer service experience.
• Previous experience in event or program planning.
• Proficient with MS Office applications, esp. Excel.
• Bilingual English/French is an asset.
• Strong supervisory skills and team orientation.
• Available to work evenings, weekends and holidays.

Responsibilities

• Develop, market, actively sell, and operate CSMI programs.
• Identify and pursue opportunities beyond listed programs.
• Build and manage relationships with program clients.
• Prepare schedules for programs and leagues.
• Ensure all program aspects are professionally executed.
• Exceed registration targets with a creative, hardworking approach.
• Prepare program budgets, forecasts, and financial reports.
• Execute program marketing plans and respond to inquiries promptly.
• Attend events to promote CSMI-run programs.
• Hire, train, coach, mentor, and evaluate part-time staff.
• Schedule part-time staff and coordinate operations.
• Communicate with parents, coaches, and executives.
• Maintain program pages and ensure timely communications.

Skills

Hockey knowledge

Customer service

Event planning

MS Office Excel

Bilingual (EN/FR)

Supervisory experience

Team player

Time management

Driver's license

Evenings/weekends/holidays

Communication skills

Youth programming

Education

University Degree or College Diploma in a sports or business related field

Tools

MS Office (Excel)

Job description

Internal Candidates Only - This opportunity is exclusively available to actively employed employees of Senators Sports & Entertainment. External applications will not be considered for this position.

The Opportunity

The Development Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating, and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (“CSMI”), at the Sensplex facilities. This position is based primarily out of the Bell Sensplex, however will involve regular time spent at other CSMI-managed facilities (including the Richcraft Sensplex & Cavanagh Sensplex). The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same.

Key Responsibilities

Ongoing

• The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to):
  • Hockey camps
  • Weekly hockey skills sessions
  • Specialty hockey clinics
  • Youth learn to skate programs
  • Senators Spring AAA Hockey Program
  • Prospect camps
  • Senators Elite Hockey Development Prorgams
  • Other programs
• In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI.
• Build and manage relationships with program clients
• Preparation of schedules for programs and leagues
• Responsible for ensuring that all aspects of programs are professionally executed
• Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach
• Responsible for preparing individual program budgets, forecasts, and final financial reports
• Execute program marketing plans and assist with the development of these plans
• Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies.
• Attend third party events or locations with the goal of promoting CSMI-run programs.
• Develop and deliver presentations to large groups (including minor hockey coaches and executives)
• Responsible for payment collection for all programs
• Responsible for the hiring & continuous training, coaching/mentoring & evaluation of part-time staff
• Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)
• Dealing with parents, coaches, and hockey executives on a regular basis
• Manage content of related program pages on CSMI websites
• Pre and post program communication (written & oral) with all clients including phone, email, and in person
• Ensure relevant information is communicated in an accurate and timely fashion to all program participants
• Maintain program files for waivers, and program-related revenue and expense backup
• Supervise part-time employees, interns, and co-op students as required
• Serve on interdepartmental committees as requested or required
• Occasionally assist with the execution, planning or marketing of CSMI run hockey tournaments
• Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health & Safety related)
• Other duties as requested by the Manager, Development Programs or Director, Hockey Programs

Qualifications (what we look for)

• University Degree or College Diploma in a sports or business related field
• Must have an intimate knowledge and understanding of the game of hockey
• Excellent written and oral communication skills (written communication competency test may be required during application process)
• Knowledge of and experience with youth programming
• Minimum of two years customer service experience (education in this area is an asset)
• Previous experience in event or program planning and executing
• Must be proficient with MS Office applications (Excel, Word, Outlook) with a special emphasis on MS Excel
• Bilingualism is an asset (oral and written: English and French)
• Excellent supervisory skills & relevant experience
• Must be a team player
• Very strong work ethic
• Ability to work under pressure situations and deal with difficult people on a regular basis
• Ability to meet tight deadlines
• Must hold a valid driver’s license and have own means of transportation
• Must be available to work evenings, as well as weekends and holidays

Who We Are

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events. Our three state-of-the-art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top-tier ice surface, fieldhouse, training programs and recreational opportunities.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $43,500.00 - $66,600.00 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

Application Deadline

Monday, August 31, 2026 - 4:00 pm

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities. SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws