Reception & Office Administrator

Senators-Sports-; Ottawa; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Senators Sports & Entertainment is hiring a Receptionist & Office Administrator for the Canadian Tire Centre in Ottawa, Ontario. You will be the first face visitors see, balancing front desk duties with administrative responsibilities to keep daily operations running smoothly.

The ideal candidate is bilingual in French and English with 2–4 years of front-desk experience, excellent phone etiquette, and the ability to multitask under pressure while supporting internal teams and coordinating office

Qualifications

• Bilingual in French and English required.
• 2–4 years of front-desk or receptionist experience.
• Excellent telephone etiquette and communication skills.
• Ability to multitask and remain composed under pressure.

Responsibilities

• Provide exceptional customer service to all visitors and greet clients.
• Answer calls via main switchboard and direct inquiries to staff.
• Maintain reception area, boardrooms, and kitchen in a clean, organized state.
• Manage the general email inbox and mail/packages.
• Coordinate meeting logistics, room setups, AV/tech, and catering.

Skills

Bilingual in French and English

Excellent telephone etiquette and沟沟?

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Job description

Job Summary

As the first face our visitors see, the Receptionist & Office Administrator sets the tone for the energy and excitement at the Canadian Tire Centre. This role plays a vital part in ensuring smooth day-to-day operations off the ice. Balancing front desk duties with administrative responsibilities, you'll be the go-to team member.

The ideal candidate is professional, personable, and able to multitask under pressure. Whether you're welcoming guests, supporting internal teams, or coordinating officelogistics, you'll be a key contributor to keeping things running smoothly behind the scenes.

This opportunity is perfect for an individual who is open to a schedule that varies based on time of year and the needs of the business.

Number of vacancies: 1. This is a replacement.

Job Responsibilities

Front Desk

• Provide exceptional customer service to all visitors, ensuring a warm and professional first impression.
• Greet clients and promptly notify the appropriate team members of their arrival.
• Answer and direct incoming calls through the main switchboard in a courteous and efficient manner.
• Respond to general inquiries or route them to the appropriate staff member.
• Monitor and manage voicemail messages, ensuring timely responses or redirection.
• Ensure the reception area, boardrooms, front office, and kitchen are clean, organized, and presentable at all times.
• Manage the general email inbox, responding directly or forwarding messages as needed
• Maintain up-to-date reception manuals and shared internal resources.
• Manage boardroom calendars to ensure accurate, conflict-free scheduling.
• Support the coordination of all meeting logistics, including room setup, AV/technology requirements, catering, and guest access.
• Sort and distribute incoming mail and packages in a timely manner.
• Manage outgoing courier shipments, ensuring proper documentation and tracking.
• Maintain a log for high-value or sensitive deliveries.
• Promptly notify team members of parcel deliveries.
• Order and replenish kitchen and common area supplies as needed.
• Monitor and maintain office supply inventory, placing orders as required.
• Respond to staff supply requests and ensure essential materials are readily available.

Administrative Support

• Provide administrative support to the Executive Assistant and department leads, including printing, scanning, filing, and document organization.
• Assist with ad hoc tasks and special projects as assigned.

Job Requirements

• Bilingual in French and English is required.
• 2-4 years of previous experience in a front-desk or receptionist role.
• Excellent telephone etiquette and communication skills
• Ability to remain calm and effective under pressure and manage competing priorities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Collaborative and dependable team player with a proactive and professional approach.
• Availability to work occasional evenings, weekends, and holidays based on operational needs.

Who We Are

Canadian Tire Centre is a premier sports and entertainment venue located in Ottawa, Ontario. As the home of the NHL's Ottawa Senators, we host world-class hockey games, major concerts, family shows, and special events year-round. With a seating capacity of over 18,000, state-of-the-art facilities, and a commitment to delivering unforgettable live experiences, Canadian Tire Centre is a gathering place where fans, artists, athletes, and the community come together to celebrate sport and entertainment.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to make memorable fan experiences, and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

Compensation

$25.00 per hour.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. SSE is not responsible for any fees related to unsolicited resumes.