Reception Associate- OpenRoad Honda Burnaby

OpenRoad Auto Group Limited; Burnaby; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental

Job summary

OpenRoad Honda Burnaby is seeking a motivated Reception Associate to join our Sales team. This full-time front-desk role involves greeting customers, directing inquiries to the right department, and handling calls with a professional, friendly approach.

Strong communication, multitasking, and a polished appearance are essential. Previous customer service is preferred; a second language is a plus, and full-time employees enjoy health benefits and ongoing training.

Qualifications

• Customer service experience preferred with strong communication skills.
• Ability to multitask in a fast-paced front-desk environment.
• Professional appearance and courteous demeanor at all times.
• Basic computer skills and data entry accuracy.

Responsibilities

• Greet customers and direct to correct department or advisor.
• Answer inquiries and refer complex questions to appropriate staff.
• Handle telephone calls professionally and minimize on-hold time.
• Take thorough messages with caller details and route promptly.
• Perform clerical tasks and update customer information in CRMs.
• Follow safety policies and assist management as needed.

Skills

Customer service

Multitasking

Interpersonal communication

Professional appearance

Time management

Second language (preferred)

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

UNLIMITED POSSIBILITIES AHEAD.

Position: Reception Associate Status: Full-Time

Dealership: OpenRoad Honda Burnaby Department: Sales

Compensation: $20.00 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Perform clerical duties and accounting duties as assigned by Management.
• Answer the phone and determine the nature of the phone call
• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Add and update customer information in CRMs
• Stay up to date on procedural changes for each dealership.
• Providing highest level of customer service to ensure satisfaction and retention.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
• Professional personal appearance.
• Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
• Exceptional interpersonal and communication skills over the phone and in person.
• Ability to work and function with all work teams and all department levels.
• Organized and detail oriented.
• Demonstrated computer skills - MS Word and Excel.
• Must be able to work in an active, social atmosphere without being distracted.
• Professional and confident attitude, strong time management skills.
• A second language is ideal or preferred.
• Completed high school education, or equivalent work experience.

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.