Part-Time Reception Associate - Porsche Centre Langley

OpenRoad Auto Group Limited; City of Langley; Hybrid; CAD 25,000 - 28,000; Part time

Benefits offered by this job

Discounted Vehicle Purchasing Program

Boot Allowance

Tool Subsidy

Employee Referral Program

Employer RRSP Matching

Training & development opportunities

Collaborative work culture

Extended health and dental plan

Engagement events

Job summary

OpenRoad Auto Group Limited is seeking a Reception Associate at Porsche Centre Langley in Langley, BC. This part-time receptionist role involves directing customers, handling inquiries, and maintaining smooth front-desk operations with a focus on service excellence.

Ideal candidates have high school completion, strong communication skills, and comfort with MS Word/Excel. A second language is a plus. Benefits include health coverage and a supportive team culture within a leading automotive group.

Qualifications

• Strong customer relation skills and ability to work with internal and external guests.
• Ability to multitask and adapt to changing priorities in a busy dealership environment.
• Excellent phone manners and professional in-person communication.
• Proficiency with MS Word and Excel and basic clerical tasks.

Responsibilities

• Direct customers to the correct department or advisor.
• Answer basic customer inquiries and route complex questions appropriately.
• Handle calls professionally and minimize on-hold time.
• Take thorough messages with caller details and ensure follow-up.

Skills

Customer service

Multitasking

Phone etiquette

MS Word & Excel

Bilingual (preferred)

Education

High school graduate or equivalent work experience

Tools

CRM software

Job description

DRIVING POSSIBILITIES

Position: Reception Associate

Status: Part-Time

Dealership: Porsche Centre Langley

Department: Sales

Compensation: $18-$20 per hour

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES

• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Perform clerical duties and accounting duties as assigned by Management.
• Answer the phone and determine the nature of the phone call
• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Add and update customer information in CRMs
• Stay up to date on procedural changes for each dealership.
• Providing highest level of customer service to ensure satisfaction and retention.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
• Professional personal appearance.
• Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
• Exceptional interpersonal and communication skills over the phone and in person.
• Ability to work and function with all work teams and all department levels.
• Organized and detail oriented.
• Demonstrated computer skills – MS Word and Excel.
• Must be able to work in an active, social atmosphere without being distracted.
• Professional and confident attitude, strong time management skills.
• A second languageis ideal or preferred.
• Completed high school education, or equivalent work experience.

Grow Your Career at OpenRoad!

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. We thank all applicants for their interest; however, only those selected for an interview will be contacted.