Product Advisor - OpenRoad Richmond Honda

OpenRoad Auto Group Limited; Richmond; On-site; CAD 38,000 - 70,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental plan (FT)

Job summary

OpenRoad Auto Group Limited is seeking a Product Advisor at OpenRoad Richmond Honda in Richmond, BC. You will engage customers, demonstrate vehicles, and close sales for both new and pre-owned inventories, with a commission-based earning potential and opportunities for advancement.

The role emphasizes exceptional customer service, product knowledge, and collaboration with Service and Sales teams to build loyalty and promote dealership growth in a dynamic automotive network.

Qualifications

• Strong customer service and prospecting experience.
• Ability to sell and demonstrate vehicles with effective closes.
• Valid BC Driver's License and VSA/MDC license.

Responsibilities

• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contribute to the company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and Demonstrating vehicles (including test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
• Attend department meetings as required.
• Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Skills

Interpersonal skills

Communication

Microsoft Office

Negotiation

BC Driver's License

VSA/MDC License

Tools

MS Office

Internet

Job description

DRIVING POSSIBILITIES

Position: Product Advisor

Status: Sales Full-Time

Dealership: OpenRoad Richmond Honda
Department:Sales

Compensation: Commission based

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contribute to the company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and Demonstrating vehicles (including test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
• Attend department meetings as required.
• Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; a ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system.
• Effective negotiation skills, with the ability to make sound decisions in a manner consistent with the essential job functions.
• A Current VSA MDC License.
• A valid British Columbia Driver’s License with a good driving record.

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.