Product Advisor- OpenRoad Volkswagen Burnaby

OpenRoad Auto Group Limited; Burnaby; On-site; CAD 60,000 - 120,000; Full time

Benefits offered by this job

Vehicle discount

RRSP matching

Health plan

Dental plan

Training

Job summary

OpenRoad Volkswagen Burnaby is seeking a Product Advisor in Sales to guide customers through vehicle selection and ownership. You will identify needs, present new and pre-owned options, and conduct test drives while staying current on product details and pricing.

We value interpersonal skills, teamwork, and a proactive approach to meeting sales goals. Excellent customer service, follow-up, and collaboration with Service are essential in our dynamic, growth-focused environment.

Qualifications

• Strong interpersonal skills and professionalism.
• Ability to work with all levels of the organization.
• Strong computer skills including MS Office.
• Negotiation skills with sound decision making.
• Passionate about EV technology.
• Driven and goal-oriented.
• Team player who can work independently.
• Motivated to meet business and customer needs.
• Build and maintain customer relationships.
• Maximize sales and profitability.

Responsibilities

• Determine vehicle needs by asking questions and listening to customers.
• Prospect new customers through referrals and networking.
• Sell new and pre-owned vehicles; conduct test drives.
• Stay updated on auto terminology and product changes.
• Know product specs, pricing, colors, options.
• Close deals with management support when needed.
• Deliver vehicles and explain features, warranties, and paperwork.
• Introduce customers to Service Department staff.
• Set monthly sales goals and plan to achieve them.
• Follow dealership processes to maintain CSI targets.
• Attend department meetings.
• Follow safety policies and report accidents.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Team player

Negotiation

Customer service

EV knowledge

MS Office

Record keeping

Drive for results

Tools

MS Office

Job description

DRIVING POSSIBILITIES

Position: Product Advisor

Employment Status: Sales Full Time

Dealership: OpenRoad Volkswagen Burnaby

Department: Sales

Compensation: $60,000 to $120,000+ per year

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen
• Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuse
• Comprehensive extended health and dental plan (applicable for full-time positions only)
• Strong focus on training, development, and internal promotion opportunities
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Be part of a culture that celebrates you through employee recognition programs and engagement events

ROLE & RESPONSIBILITIES:

• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contributing to company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and demonstrate vehicles (includes test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery and follow up.
• Attend department meetings as required.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain record using computerized system.
• Effective negotiation skills, with ability to make sound decisions in a manner consistent with the essential job functions.
• Passionate and knowledgeable about EV technology.
• Unparalleled drive & Goal oriented.
• Be a Team player while still capable of working independently.
• Motivated to understand and fulfill business & customer needs.
• Ability to build and maintain positive business relationships with customers.
• Maximize sales volume and profitability by meeting and exceeding established sales goals.
• Good telephone and written communication skills.
• Coachable and open to continuous learning and improvement.
• Positive, solutions-based attitude.
• Sales experience is an asset, but not required.
• Second Language is an asset, but not required.
• A Current VSA MDC License.
• A valid British Columbia Driver’s License with a good driving record

We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.

Grow Your Career at OpenRoad!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.