Reception Agent

Urgo Hotels Canada; Montreal (administrative region); On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group insurance

Employee assistance program

Retirement plan

Parking discounts

Preferred rates

Job summary

Hilton Garden Inn & Homewood Suites Montreal Midtown is seeking a Reception Agent — Full Time — to warmly welcome guests, manage arrivals and departures, and handle reservations both by phone and walk-in. The role involves informing guests of hotel policies and ensuring satisfaction, with knowledge of VIPs and events for daily coordination.

Qualified candidates bring relevant reception experience, bilingual English/French abilities, strong customer service, and initiative to contribute to a

Qualifications

• Relevant experience in a reception agent position.
• Bilingualism (French and English essential, clientele predominantly English-speaking)
• Excellent customer service skills and interpersonal abilities
• Initiative

Responsibilities

• Welcome guests warmly and manage arrivals/departures according to Hilton standards.
• Process reservations, modifications and special requests efficiently. (by phone or walk-in)
• Inform clients about hotel policies and ensure their satisfaction.
• Execute all tasks appearing on the checklist (Knowledge of VIPs of the day, groups and events of the day)
• Perform system updates and accomplish any task related to the position.

Skills

Bilingual (Fr/En)

Customer service

Interpersonal skills

Initiative

Job description

Reception Agent - Full Time

Workplace: Hilton Garden Inn & Homewood Suites - Montreal Midtown
Metro Station: Namur

About Us

Located in the heart of the city, the Hilton Garden Inn & Homewood Suites Montreal Midtown is the ideal place for travelers seeking comfort, productivity and relaxation.
Being part of our team means evolving in a dynamic, modern and welcoming environment, surrounded by colleagues passionate about customer service.

Why Join Us

• Positive work atmosphere and dynamic team
• Advancement opportunities within the hotel or across the Hilton network
• Group insurance, employee assistance program, retirement plan with employer contribution
• Recognition programs
• Parking discounts
• Preferred rates at Hilton hotels around the world

Tasks and Responsibilities

• Welcome guests warmly and manage arrivals/departures according to Hilton standards.
• Process reservations, modifications and special requests efficiently. (by phone or walk-in)
• Inform clients about hotel policies and ensure their satisfaction.
• Execute all tasks appearing on the checklist (Knowledge of VIPs of the day, groups and events of the day)
• Perform system updates and accomplish any task related to the position.

Desired Profile

• Relevant experience in a reception agent position.
• Bilingualism (French and English essential, clientele predominantly English-speaking)
• Excellent customer service skills and interpersonal abilities
• Initiative

Ready to take on the challenge?

Join a team committed to service excellence and employee well-being. At Hilton Garden Inn & Homewood Suites Montreal Midtown, every day is an opportunity to make a difference.

Source: Urgo Hotels & Resorts Canada