Front desk agent

Hôtel Travelodge Montréal Centre; Montreal; On-site; CAD 26,946 - 38,378; Part time

Job summary

A downtown hotel in Montreal is seeking a part-time Receptionist to handle reservations, greet clients, and provide information about hotel services and local attractions. Ideal candidates will have experience in hospitality, bilingual skills in French and English, and a customer-oriented mindset. Join a supportive team in a professional environment that values hospitality. The position offers flexible schedules at a competitive hourly wage of $23.71.

Qualifications

• 1 to 2 years of experience in a similar position.
• Bilingualism in French and English, spoken and written.
• Availability to work on varying schedules.

Responsibilities

• Take reservations and coordinate client arrivals.
• Promote hotel products and answer questions about services.
• Receive payments and handle customer complaints.

Skills

Teamwork

Customer orientation

Ability to work under pressure

Resourcefulness

Knowledge of tourist attractions

Ability to identify customer needs

Education

College degree in hospitality

Professional or college-level training in hospitality or tourism

Tools

Opera reception software

Job description

Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2

Status: Part-time

Salary: 23.71$ per hour

The Travelodge Montreal is an affordable hotel located in the downtown area of the city. Join the Travelodge Montreal team for a supportive, professional work environment where hospitality and friendliness are part of our culture.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.

Job Description

• Take reservations
• Coordinate arrivals and departures of clients
• Promote hotel products and services
• Collect payments for services rendered
• Answer various questions about establishment services, tourist attractions, and different regional activities
• Coordinate group arrivals and departures
• Direct incoming calls
• Handle customer complaints
• Perform any other customer service-related task

Skills and qualifications

• Professional or college-level training in hospitality, tourism, or a related field; an asset
• Knowledge of the Opera reception software, an asset.
• Able to work in a team
• Able to work under pressure
• Availability to work on varying schedules
• Resourceful
• Knowledgeable about tourist attractions and the city in general
• Able to demonstrate customer orientation
• Able to identify customer needs
• College degree in hospitality, an asset
• 1 to 2 years of experience in a similar position
• Teamwork skills

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.