Receptionist/Office Administrator

Service-Inspired-Restaurants; Oakville; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Extended Health & Dental Benefits

Accelerated Leadership Program

Career Development and Mentorship

Tuition Reimbursement Program

Employee Assistance and Wellness

Team Member Meal Discounts

Dining Discounts at all Locations

RSP Matching

Employee Referral Bonus Program

Job summary

Service Inspired Restaurants is seeking a Receptionist for our Oakville office. You will greet visitors, answer calls, manage the switchboard, and provide broad administrative support across departments.

Work is on-site, 9–5, Monday to Friday, with opportunities to coordinate with restaurant management and address guest feedback using Zendesk and Uberall. The ideal candidate has 2+ years in a receptionist or customer service role, strong Excel/Word skills, excellent communication, and a

Qualifications

• 2+ years in a receptionist role or extensive customer service experience, preferably in hospitality.
• Post-secondary education is desirable.
• Excellent verbal and communication skills.
• Good interpersonal skills.
• Highly organized and detail oriented with ability to prioritize and multi-task.
• Strong knowledge of Microsoft Excel and Word.
• Experience in a fast paced environment.
• Personable, dynamic, and polite.

Responsibilities

• Greet visitors to the office and respond to all incoming calls.
• Work in office/on-site 9-5 Monday to Friday.
• Respond to guest feedback and liaise with restaurant management to address issues. Familiarity with Zendesk and Uberall platforms is an asset.
• Maintain all switchboard-related functions such as updating extension / voicemail / cell phone / restaurant phone lists, maintain changes to phone / voicemail systems, switchboard relief schedules and contact lists.
• Route incoming faxes to appropriate recipients.
• Process courier and regular mail services.
• Provide administrative support to various departments.
• Assist all Department Heads and Operations VP’s/Directors with general office duties i.e. faxing, mailings, memo's, stationery, bookings, meetings, minutes, email correspondence, management rosters and restaurant listings.
• Open and respond to all SIR Corp's general email addresses and route to appropriate recipients.
• Maintain boardrooms and meeting rooms.
• Perform TACIT functions.
• Coordinate catering for internal meetings.
• Perform other duties as required.

Skills

Verbal communication

Interpersonal skills

Organization & multitasking

Customer service hospitality

Fast-paced environment

Professional appearance

Polite & personable

Attention to detail

Team coordination

Education

Post-secondary education desirable

Tools

Microsoft Excel

Microsoft Word

Job description

About Us

Our Story

At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.

Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion.

Our Brands

Jack Astor’s Bar and Grill®SCADDABUSH Italian Kitchen & Bar®Reds® Wine TavernThe Loose Moose® and The Antler RoomDuke's Refresher® + BarAbbey’s Bake House Muskoka

Be A Part of Our StoryYour potential is limitless and here’s our investment in you:

• Competitive Pay
• Extended Health & Dental Benefits
• Accelerated Leadership Program
• Career Development and Mentorship
• Tuition Reimbursement Program
• Employee Assistance and Wellness Programs
• Team Member Meal Discounts
• Employee Referral Bonus Program
• Dining Discounts at all Locations
• RSP Matching

About The Job

As a Receptionist you will be responsible for the following:

• Greet visitors to the office and respond to all incoming calls.
• Work in office/on-site 9-5 Monday to Friday.
• Respond to guest feedback and liaise with restaurant management to address issues. Familiarity with Zendesk and Uberall platforms is an asset.
• Maintain all switchboard-related functions such as updating extension / voicemail / cell phone / restaurant phone lists, maintain changes to phone / voicemail systems, switchboard relief schedules and contact lists.
• Route incoming faxes to appropriate recipients.
• Process courier and regular mail services.
• Provide administrative support to various departments.
• Assist all Department Heads and Operations VP’s/Directors with general office duties i.e. faxing, mailings, memo's, stationery, bookings, meetings, minutes, email correspondence, management rosters and restaurant listings.
• Open and respond to all SIR Corp's general email addresses and route to appropriate recipients.
• Maintain boardrooms and meeting rooms.
• Perform TACIT functions.
• Coordinate catering for internal meetings.
• Perform other duties as required.

About You

• 2+ years in a receptionist role or have extensive customer service experience, preferably in the hospitality industry.
• Post-secondary education is desirable.
• Excellent verbal and communication skills.
• Good interpersonal skills.
• Highly organized and detail oriented with the ability to prioritize and multi-task.
• Strong knowledge of Microsoft Excel and Word.
• Experience working in a fast paced environment.
• Personable, dynamic, and polite.
• Professional in appearance and demeanor.
• Possess five values that define our people:
  • Hospitality. Enhancing the dignity, comfort and well-being of Our People.
  • Authenticity. Being forthright, truthful and transparent with Our People.
  • Quality. Working to always improve the experience of Our People.
  • Fun. Bringing the spirit of laughter, celebration, sharing and joy to Our People.
  • Courage. Acting with conviction in the balanced interest of Our People.

Service Inspired Restaurants® is committed to fair and equitable recruiting practices. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible work environment. If you are contacted for an interview and require accommodation at any stage of the interviewing process, please let us know.

Min

CAD $50,000.00/Yr.

Max

CAD $55,000.00/Yr.