Quality Resource Coordinator

Vancouver Island Health Authority; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Quality Resource Coordinator to enhance the quality of Long-Term Care services. This role involves coaching staff on best practices in patient care, ensuring compliance with health regulations, and leading quality improvement initiatives. The ideal candidate will have a strong background in nursing and experience in Long-Term Care, along with exceptional leadership and communication skills. Join a dedicated team committed to improving patient outcomes and making a difference in the community. If you are passionate about quality healthcare and possess the necessary experience, this opportunity is perfect for you.

Qualifications

• Current practicing registration as a Registered Nurse with BCCNM.
• 3 years' experience in Long-Term Care with supervisory experience preferred.

Responsibilities

• Participate in quality improvement initiatives in Long-Term Care.
• Provide coaching and mentoring to staff on quality frameworks.

Skills

Analytical Skills

Leadership Skills

Communication Skills

Problem Solving

Teaching Skills

Organizational Skills

Knowledge of Gerontology

Knowledge of Quality Improvement

Education

Registered Nurse License

Gerontology Nursing Certificate (GNC)

Quality Improvement or Change Management Certificate

Tools

MS Office

Job description

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites is a regular/on-going requirement

Shift Start Time/End Time

08:00-16:00

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$49.20 - $67.08

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75.00

Planned Start Date

May 12, 2025

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Required for Professional Registration

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager of Quality, Long-Term Care and Assisted Living, the Quality Resource Coordinator is a contributing member of the Department's Quality Resource Team and will participate in processes that determine both Departmental operations and strategic objectives. To facilitate operationalizing the Long-Term Care Quality Framework, the Coordinator may provide coaching and mentoring to Long-Term Care home staff on key quality improvement initiatives (e.g., falls prevention, wound care, dementia care).

The position is geographically nimble and will work throughout the region and, potentially, across the Health Authority. Travel is a requirement of the position. Transportation arrangements must meet Island Health's operational requirements in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years' recent, related experience in Long-Term Care including one (1) year' experience in a supervisory or leadership role or an equivalent combination of education, training and experience. Knowledge and experience with quality improvement, Long-Term Care, and/or infection prevention and control preferred. Relevant certification also preferred such as Gerontology Nursing Certificate (GNC) or equivalent, Quality Improvement or Change Management certificate. Valid B.C. Driver's License and access to a personal vehicle for business-related purposes.

Skills And Abilities

• Knowledge of relevant acts, legislation, standards and policies governing the operation of Long-Term Care facilities and the quality assurance requirement.
• Knowledge of gerontology, geriatrics and the needs of adults living with chronic illness.
• Knowledge of applicable regulatory body and association standards.
• Demonstrated analytical, critical thinking and problem solving skills.
• Demonstrated leadership skills and highly developed interpersonal and communication skills.
• Demonstrated teaching skills using a coaching approach.
• Knowledge of adult education and learning principles.
• Demonstrated organizational skills and the ability to work under time constraints and prioritize workload effectively.
• Ability to work independently, using sound judgment and initiative, and to make decisions guided by standards of practice, Public Health and WorkSafeBC regulations, and Island Health policies and procedures.
• Comprehensive understanding of healthcare technology and work processes.
• Demonstrated commitment to client-focused services and teamwork.
• Ability to communicate effectively in both verbal and written formats.
• Superior investigative, analytical and creative problem-solving skills.
• Demonstrated ability to teach in both individual and large group settings.
• Ability to interact with others effectively, often in highly charged emotional states.
• Ability to maintain confidences of personal employee health files and matters.
• Ability to work effectively within a team environment.
• Demonstrated ability to operate a PC utilizing MS Office software applications and databases.
• Physical ability to carry out the position.