Resource Coordinator

Domaine; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is on the lookout for a highly organized Resourcing & Operations Coordinator to join their dynamic team. This role plays a crucial part in strategically managing talent allocation across various projects, ensuring that the right expertise is matched with client needs. You'll be at the forefront of optimizing workload distribution while utilizing advanced resource management tools. If you thrive in a collaborative environment and possess strong analytical and problem-solving skills, this opportunity offers a chance to make a significant impact in a fast-paced, remote-first culture. Join a team that values innovation and personal development, and help shape the future of commerce.

Benefits

Competitive Healthcare with Dental & Vision

Retirement savings plan with employer matching

Competitive PTO policy

Remote-first culture

Home office stipend

Continued education and personal development opportunities

Qualifications

• Bachelor's degree in HR Management or related field required.
• Experience in resource planning or project management preferred.
• Strong understanding of project resourcing tools and analytics.

Responsibilities

• Manage and allocate talent across projects to meet client needs.
• Conduct weekly meetings to review resourcing decisions.
• Maintain reports and track company performance metrics.

Skills

Process Management

Resource Planning

Numerical Analysis

Problem-Solving

Communication

Collaboration

Analytical Skills

Conflict Resolution

Education

Bachelor's degree in Human Resource Management

Bachelor's degree in Business

Project Management Certification

Tools

Productive.io

CRM tools

PSA tools

Hubspot

Job description

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

Domaine is seeking a highly organized and collaborative Resourcing & Operations Coordinator to strategically manage and allocate talent across our projects. This role ensures that projects are staffed with the appropriate expertise to meet client needs while optimizing workload distribution. This role will also be responsible for setup + maintenance of project resource management tools (Productive.io). The ideal candidate will have strong process management skills, a keen understanding of resource planning, familiarity with numerical analysis, and the ability to collaborate effectively across teams.

TRAITS

• Effective communicator and collaborator, working seamlessly and directly with product managers, department leadership, and team members.
• Highly organized with strong attention to detail, ensuring effective resource planning and allocation.
• Adaptable and proactive, able to anticipate challenges and adjust resourcing strategies accordingly.
• Strong problem-solving skills with the ability to balance workload and optimize team utilization.
• Analytical mindset, leveraging data to drive informed resource allocation decisions.
• Comfortable working in and learning new tooling, while implementing clear processes.
• Comfortable managing multiple priorities in a fast-paced agency environment.
• Process-focused, with an emphasis on creating scalable and repeatable processes.
• A team player who can navigate complex staffing needs with diplomacy and efficiency.

RESPONSIBILITIES

Short Term Resource Planning:

• Monitor day-to-day project activities and corresponding resourcing needs.
• Collaborate closely with product managers and department leadership to understand immediate project needs as they relate to resourcing needs.
• Guide collaboration between product managers and department leadership to optimize team and department resourcing allocations.
• Assign the most suitable team members based on skills, experience, and availability with input from department leadership.
• Optimize short-term resource allocation by balancing workloads, project priorities, and potential conflicts.
• Manage resource conflicts and provide solutions to ensure smooth project execution.
• Conduct weekly meetings with department leads to review upcoming + immediate resourcing decisions.

Long Term Resource Planning:

• Monitor long-term close-to-close sales activity and corresponding resourcing needs.
• Collaborate closely with sales directors, department leadership, and project managers to understand project timelines and scope complexities as they relate to resourcing needs.
• Assign the most suitable team members based on skills, experience, and availability with input from department leadership.
• Review + maintain staffing plans to ensure adequate resourcing across all project lifecycles.
• Optimize long-term resource allocation by balancing workloads, project priorities, and potential conflicts.
• Conduct weekly meetings with sales directors and account managers to ensure alignment between team capacity and upcoming projects and business development efforts.

Metrics Reporting + Monitoring:

• Maintain reports + SOP documentation, such as but not limited to:
• Resourcing request processes
• Scheduled + logged hours reports
• Project tool setup and maintenance processes
• Track + report on company performance metrics such as utilization and schedule compliance.
• Identify utilization trends in departments + team members.
• Identify schedule compliance trends in projects + retainers.
• Identify resourcing shortages through diligent reporting and recommend strategies for hiring, reallocating, or workload adjustments.
• Identify training and development needs by providing team or project related feedback to department leadership in order to enhance team capabilities.

Resource Operations Tool Management:

• Setup newly sold engagements within the resource + budget management tool (Productive.io) leveraging sales estimators and resource planning best practices.
• Setup and maintain new user profiles, access, and tagging in resource + budget management tool (Productive).
• Create, maintain, update & assign placeholders as project team resourcing decisions are made.
• Support onboarding new team members to time tracking, resource planning, and budget management tool (Productive).

QUALIFICATIONS

• Bachelor's degree in Human Resource Management, Business, Management, or a related field.
• Previous experience in resource planning, project management, or HR is preferred.
• Strong understanding of project resourcing tools, workforce analytics, and capacity planning.
• Proficiency in resource management software, CRM, or PSA tools, Productive + Hubspot are a plus.
• Project management certification (e.g., Project Resource Management) is a plus.
• Knowledge of applicable labor laws and industry best practices.
• Ability to manage multiple tasks efficiently and prioritize effectively.
• Strong critical thinking, analytical, and forecasting skills.
• Conflict-resolution and problem-solving abilities.
• Excellent communication, negotiation, and collaboration skills.
• Managerial and time-management capabilities.

PERKS & BENEFITS

• Competitive Healthcare with Dental & Vision.
• Retirement savings plan with employer matching.
• Competitive PTO policy with paid time off at end of year.
• Remote-first culture.
• Home office stipend.
• Continued education and personal development opportunities.