Qualified Person Safety Officers

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Inclusive work environment

Accommodations for applicants with disabilities

Job summary

The Winnipeg Regional Health Authority (WRHA) is seeking Qualified Persons Security Personnel (QPSP) to maintain safety in healthcare settings, especially in urgent care centers. QPSPs will be trained to protect vulnerable patients and the care team, with responsibilities including event de-escalation and security.

This role requires a Grade 12 education, relevant experience, and certification as a security guard. Strong communication skills and the ability to make decisions under pressure are essential. Indigenous applicants are strongly encouraged to apply.

Qualifications

• Minimum 1 year experience as a Security Patrol Officer or equivalent.
• Canadian Citizen or Permanent Resident.
• Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks.

Responsibilities

• Support a safe healthcare environment, particularly in emergency departments.
• Receive and maintain training for designated responsibilities.
• Perform physical tasks including walking, standing, and restraining individuals.

Skills

Self-motivated

Excellent verbal and written communication

Ability to make sound decisions under stress

Knowledge of issues facing hard to serve populations

Cultural safety training

Education

Completion of Grade 12 or equivalent

Post-secondary education in a related field

Tools

Manitoba Security Guard license

Valid Class 5 driver’s license

Job description

Position Overview

The Qualified Persons Security Personnel (QPSP) are hospital employees and licensed security guards, who are specifically trained to support a safe and secure healthcare environment, particularly emergency departments/urgent care centers staffed to provide mental health care services. A QPSP will receive site‑provided specific training to enable them to protect vulnerable mental health patients and the care team with skills for event de‑escalation, securing and protecting patients.

QPSPs may receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment who have been escorted to the facility by police, typically under a Form 3. Once the level of supervision and safety criteria are met, police may be released to perform duties in the community.

Training / Designation

QPSPs will receive training to the provincially adopted and Manitoba Health approved training program for QPSPs. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as a Qualified Person under the Mental Health Act. Ongoing re‑training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designation.

• Successfully complete the QPSP Training Program and maintain their ability with annual retraining.
• Be designated as a QPSP (under the Mental Health Act).

The training and designation program will be comprised of a testing process, which includes but is not limited to: written test, job performance and security screening.

Experience

• Minimum 1 year (2080 hours) experience as a Security Patrol Officer or equivalent.

Education (Degree/Diploma/Certificate)

• Completion of Grade 12 or equivalent.
• Post‑secondary education or experience in a related field required.

Special Training

Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.

Certification / Licensure / Registration

• Possess and maintain a valid Manitoba Security Guard license.
• Valid Class 5 driver’s license.

Qualifications and Skills

• Canadian Citizen or Permanent Resident.
• Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
• Self‑motivated with the ability to take due care and responsibility while working alone and unsupervised.
• Excellent verbal and written communication with a focus on customer service and public relations.
• Ability to remain professional in elevated situations and make sound decisions under stressful conditions.
• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (e.g., Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
• Working knowledge of issues facing hard to serve populations, including but not limited to homelessness, vulnerable persons, addictions, crime prevention, and public safety.
• Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
• Required to complete cultural safety training required by the employer.
• Knowledge of healthcare and community resources to support clients.
• Demonstrated ability to maintain professionalism and make sound decisions under pressure.

Physical Requirements

• Ability to perform the essential physical requirements of the position, including a considerable amount of walking, standing, and the physical ability to restrain or evict unauthorized individuals.
• Physical ability to carry out duties of the position.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

EEO Statement

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self‑identify as being of Indigenous descent in their cover letter/application.