Qualified Person - Security Personnel 1

Shared Health-Soins Communs; Winnipeg; On-site; CAD 49,000 - 59,000; Full time

Job summary

Shared Health seeks Qualified Persons Security Personnel (QPSP) to support a safe hospital environment at Health Sciences Centre in Winnipeg. Responsibilities include de-escalation, protecting patients and staff, and assisting with custody as needed under the Mental Health Act.

Requires completion of QPSP training and annual retraining, with designation maintained. Training on Violence Prevention, Emergency Mental Health First Aid, and use of force will be provided.

Qualifications

• QPSP Training Program and annual retraining are required.
• Be designated as a QPSP under the Mental Health Act.
• Indigenous language knowledge and cultural safety training are assets.

Responsibilities

• Support a safe and secure healthcare environment, especially in emergency/urgent care areas.
• De-escalate situations and protect patients and staff.
• Assist with custody of individuals when necessary and comply with applicable laws.

Skills

Verbal communication

Written communication

Self-motivation

Decision making under pressure

Use of force knowledge

Education

Grade 12 or equivalent

Post-secondary education or related experience

Job description

Requisition ID: 410524

Position Number: 20075905, 20075906, 20075907, 20075908

Posting End Date: Open Until Filled

City: Winnipeg

Employer: Shared Health

Site: Health Sciences Centre

Department / Unit: Patrol Security Services

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 09/25/2026

FTE: 1.00

Anticipated Shift: Days;Nights;Weekends

Work Arrangement: In Person

Daily Hours Worked: 12.00

Annual Base Hours: 2080

Salary: $23.593 , $24.361 , $25.176 , $26.014 , $26.886 , $27.782 , $28.330

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

The Qualified Persons Security Personnel (QPSP) are hospital employees and licensed security guards, who are specifically trained to support a safe and secure healthcare environment, particularly emergency departments/urgent care centers, which are specifically staffed to provide mental health care services. A QPSP will receive site provided specific training to enable them to protect vulnerable mental health patients and the care team with skills for event de-escalation, securing and protecting patients. QPSPs can receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment who have been escorted to the facility by police, typically under a Form 3. Once level of supervision and safety criteria is met, police may be released to perform duties in the community.

Training / Designation

QPSPs will receive training to the provincially adopted, and Manitoba Health approved training program for QPSPs. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as a Qualified Person under the Mental Health Act. Ongoing re-training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designation.

Training / Designation Requirements

• Successfully complete the QPSP Training Program and maintain their ability with annual retraining.
  • Violence Prevention Program
  • Emergency Mental Health First Aid
  • Use of force and de-escalation
  • Customer service training
  • Indigenous and cultural sensitivity training
• Be designated as an QPSP (under the Mental Health Act).

Experience

• Minimum 1 year (2080 hours) experience as a Security Patrol Officer or equivalent.

Education (Degree/Diploma/Certificate)

• Completion of Grade 12 or equivalent.
• Post-Secondary education or experience in a related field required.

SPECIAL TRAINING

• Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.

Certification / Licensure / Registration

• Possess and maintain a valid Manitoba Security Guard license.
• Valid Class 5 driver’s license.

Qualifications And Skills

• Canadian Citizen or Permanent Resident.
• Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
• Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
• Excellent verbal and written communication with a focus on customer service and public relations.
• Ability to remain professional in elevated situations and make sound decisions under stressful conditions.
• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e., Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
• Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
• Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
• Will be required to complete cultural safety training required by the employer.
• Knowledge of healthcare and community resources in order to support clients.
• Demonstrated ability to maintain professionalism and make sound decisions under pressure.

Physical Requirements

• Ability to perform the essential physical requirements of the position. Position requires a considerable amount of walking, standing, and the physical ability to restrain or evict unauthorized individuals.
• Physical ability to carry out duties of the position.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.