Institutional Safety Officer (ISO) 1

Shared Health-Soins Communs; Winnipeg; On-site; CAD 36,912 - 42,716; Full time

Job summary

Shared Health-Soins Communs in Winnipeg is looking for a Healthcare Institutional Safety Officer to ensure compliance with safety protocols and effectively respond to high-risk situations, particularly in mental health units. The role involves collaboration with healthcare professionals and maintaining a professional demeanor under pressure.

The ideal candidate should have a valid Manitoba Security Guard License, excellent communication skills, and experience in security or law enforcement.

Qualifications

• Self-motivated with responsibility to work alone.
• Excellent communication skills focus on customer service.
• Ability to act professionally in stressful situations.
• Competence in Indigenous culture is a valuable asset.
• Maintain professionalism and sound decision-making under pressure.

Responsibilities

• Enforce safety protocols for healthcare environments.
• Respond to high-risk situations in mental health units.
• Collaborate with healthcare professionals for patient care.
• Conduct safety training and maintain certifications.

Skills

Verbal communication skills

Written communication skills

Customer service

Decision making under stress

Use of Force knowledge

Indigenous language competencies

Education

Grade 12 or equivalent

Healthcare Institutional Safety Officer training

Tools

Manitoba Security Guard License

Valid Class 5 driver’s license

Job description

Requisition ID: 404657

Position Number: 20078455, 20078456, 20078457

Posting End Date: Open Until Filled

City: Winnipeg

Employer: Shared Health

Site: Health Sciences Centre

Department / Unit: Patrol Security Services 3

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 07/01/2026

FTE: 0.00

Anticipated Shift: Days; Nights; Weekends

Work Arrangement: In Person

Daily Hours Worked: 12.00

Annual Base Hours: 2080

Salary: $36.912 , $38.006 , $39.132 , $40.292 , $41.487 , $42.716

Seeking currently certified ISO’s and/or Peace Officers only at this time.

Position Overview

The Healthcare Institutional Safety Officers (ISO) are hospital employees and licensed security guards who are specifically trained to respond, protect and enforce requirements to achieve safe patient care and healthcare work environments, particularly those facilities which require a high frequency of response to behaviours in acute and forensic mental health units. A healthcare ISO is responsible for enforcing the provision of bylaws and enforcing the provision of additional appointed statutes as outlined in the Police Services Act under the Institutional Safety Officer program. Working cooperatively with healthcare professionals, law enforcement and other stakeholders, they provide a highly skilled collaborative enforcement and patient care model. The ISO is responsible for enforcement, prevention, intervention, and education of applicable legislation within the healthcare facility. ISOs daily encounter and respond to high-risk situations in sites with documented and high frequency violent behaviours (usually from high volume emergency departments and high acuity mental health units). Healthcare ISOs are also trained to have the Qualified Persons designation under the Mental Health Act and will be able to maintain safe custody of intoxicated persons under the Intoxicated Persons Detention Act.

Training and Designation

Healthcare ISOs will receive training under the provincially adopted and Manitoba Justice approved training program. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as an ISO under the Police Services Act, as well as a Qualified Person under the Mental Health Act. Ongoing re‑training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designations.

Personnel must:

• Successfully complete the ISO Training Program and maintain their ability with annual retraining.
• Be designated as an ISO (Peace Officer status as per Manitoba Police Services Act – Amendment).
• Successfully complete intermediate weapons training and ongoing certification as authorized by Manitoba Justice and their employer organization.
• Successfully pass the Physical Abilities test and undergo regular re‑testing.

The training and designation program will be comprised of a testing process, which includes but is not limited to: written test, physical test, job performance and security screening.

Experience

• Prior security, law enforcement, military or related experience required.
• Minimum of two (2) years' experience as a Qualified Person in a healthcare setting required.

Education (Degree/Diploma/Certificate)

• Successfully complete the Healthcare Institutional Safety Officer training, and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
• Completion of Grade 12 or equivalent.

Special Training

• Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.

Certification/Licensure/Registration

• Possess and maintain a valid Manitoba Security Guard License.
• Valid Class 5 driver’s license.

Qualifications and Skills

• Self‑motivated including the ability to take due care and responsibility while working alone and unsupervised.
• Must possess and demonstrate excellent verbal and written communication skills with a focus on customer service and public relations.
• Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.
• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e. Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
• Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
• Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
• Will be required to complete cultural safety training required by the employer.
• Knowledge of healthcare and community resources in order to support clients.
• Demonstrated ability to maintain professionalism and make sound decisions under pressure.
• Must successfully complete Job Suitability Assessment (psych evaluation).
• Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.

Physical Requirements

• Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re‑testing will occur.
• Minimum vision and hearing requirements aligned with requirements established for safe response to resistance training requirements and national standards. Regular re‑testing will occur.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self‑identify as being of Indigenous descent in their cover letter/application.