Pump Repair & Service Coordinator

John Brooks; Mississauga; On-site; CAD 60,000 - 71,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

RRSP with employer matching

Health & wellness subsidy

Job summary

John Brooks Company in Canada is seeking a Service Coordinator to manage pump repair, service and parts orders from request to completion. You will prepare quotations, coordinate between customers, vendors and internal teams, and maintain CRM/ERP records to ensure timely, accurate service delivery.

Essential qualifications include 3–6 years in service coordination, proficiency with Microsoft Office, and experience with CRM/ERP systems.

Qualifications

• Minimum 3 to 6 years of relevant experience in service coordination, customer service, order management, or a related role.
• Advanced proficiency with Microsoft Office Suite.
• Experience using CRM and/or ERP systems.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Strong organizational, multitasking, and prioritization skills.
• High attention to detail and accuracy.
• Customer-focused with the ability to manage multiple projects and deadlines in a fast-paced environment.

Responsibilities

• Manage repair, field service, and parts orders from initial request through completion.
• Prepare detailed quotations including labour, materials, parts, and scope of work.
• Review technical reports, drawings, and documentation to determine repair requirements.
• Evaluate repair versus replacement options and provide cost-effective recommendations.
• Coordinate communication between customers, sales teams, technicians, vendors, contractors, and internal departments.
• Schedule and coordinate service work, repairs, and third-party services to meet customer timelines.
• Monitor job progress and provide regular updates to stakeholders; ensure required materials are available before work begins.
• Create and maintain work orders, bills of materials, part numbers, quotations, and job records within CRM/ERP systems.
• Track job status and ensure accuracy of all documentation, costing, and order information.
• Support invoicing and job closure activities in collaboration with the Accounting team.
• Serve as the primary point of contact for customer inquiries, concerns, and service updates.
• Build and maintain positive relationships with customers, suppliers, vendors, and contractors.
• Maintain compliance with company policies, procedures, and Health & Safety requirements.
• Provide administrative support, project updates, and assist with special projects and other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Attention to detail

Multitasking

Interpersonal skills

Education

High school diploma

Post-secondary in Business or Engineering Technology or Supply Chain

Tools

CRM software

ERP software

Microsoft Office

Job description

John Brooks Company in Canada is seeking a Service Coordinator to manage pump repair, service and parts orders from request to completion. You will prepare quotations, coordinate between customers, vendors and internal teams, and maintain CRM/ERP records to ensure timely, accurate service delivery.

Essential qualifications include 3–6 years in service coordination, proficiency with Microsoft Office, and experience with CRM/ERP systems.