Public Safety Front Counter Specialist

Burnaby; Burnaby; On-site; CAD 42,000 - 62,000; Full time

Job summary

City of Burnaby is seeking a Front Counter Clerk in the Police – Front Counter unit. The role involves processing permits and certificates, answering inquiries, and operating CPIC and RCMP systems to retrieve and record information.

Responsibilities include taking reports, handling money deposits, maintaining records, and assisting with administration and volunteer data entry. A strong customer service orientation is essential for this role.

Qualifications

• Grade 12 completion with commercial courses and typing or word processing courses.
• Ability to deal effectively with the public and internal staff.
• Proficiency with CPIC and related RCMP computer applications.

Responsibilities

• Take reports at the counter and process forms for complaints and permits.
• Record information, manage files, and prepare statistical reports.
• Take fingerprints and photographs as required for security and job applications.

Skills

Typing speed 45 wpm

Public interaction

Computer ops (CPIC)

Education

Grade 12

Tools

CPIC software

Job description

City of Burnaby is seeking a Front Counter Clerk in the Police – Front Counter unit. The role involves processing permits and certificates, answering inquiries, and operating CPIC and RCMP systems to retrieve and record information.

Responsibilities include taking reports, handling money deposits, maintaining records, and assisting with administration and volunteer data entry. A strong customer service orientation is essential for this role.