Front Counter Clerk - RCMP

Burnaby; Burnaby; On-site; CAD 42,000 - 62,000; Full time

Job summary

City of Burnaby is seeking a Front Counter Clerk in the Police – Front Counter unit. The role involves processing permits and certificates, answering inquiries, and operating CPIC and RCMP systems to retrieve and record information.

Responsibilities include taking reports, handling money deposits, maintaining records, and assisting with administration and volunteer data entry. A strong customer service orientation is essential for this role.

Qualifications

• Grade 12 completion with commercial courses and typing or word processing courses.
• Ability to deal effectively with the public and internal staff.
• Proficiency with CPIC and related RCMP computer applications.

Responsibilities

• Take reports at the counter and process forms for complaints and permits.
• Record information, manage files, and prepare statistical reports.
• Take fingerprints and photographs as required for security and job applications.

Skills

Typing speed 45 wpm

Public interaction

Computer ops (CPIC)

Education

Grade 12

Tools

CPIC software

Job description

This position works in the Police – Front Counter organizational unit. This is clerical work of some variety and complexity involving the provision of information and assistance to a variety of contacts and the processing and issuance of a variety of permits and certificates. The incumbent will operate CPIC and other related RCMP computer applications to retrieve and record information and performs a variety of related clerical tasks; may assist Community Police Office Coordinators with administration (data entry) work in managing volunteers. You will take reports at the counter and complete applicable forms for complaints concerning willful damage, theft, hit and runs and other matters; inspects vehicles to assess whether damage is consistent with victim's report; forward reports requiring further investigation to a supervisor; conclude reports not requiring further RCMP action. Furthermore, collects required fees; prepares deposit slips and deposits money in bank; prepares and signs cheques to cover fees received and forwards to the appropriate provincial agency along with a monthly report. Prepares a variety of records and reports, creates, and maintains related files; serves subpoenas and issues summons; composes routine correspondence and compiles statistics as required. Working under minimal supervision, an incumbent exercises considerable independent judgment and action within defined limits, referring only specific enquiries or unusual problems to an RCMP member. Fingerprints and/or takes photographs of persons charged with indictable offences and/or persons requiring such for job applications, immigration purposes and other security reasons. Performs other related work as required.

Qualifications include completion of Grade 12 including or supplemented by commercial courses and typing or word processing courses and RCMP computer operator's courses plus sound related experience, preferably in an RCMP detachment or an equivalent combination of training and experience. Considerable knowledge of the policies, procedures, rules, and regulations applicable to the work performed. Sound knowledge of firearm identification and of modern office methods and procedures, record keeping and of computer operation as it relates to the work. Working knowledge of the Criminal Code of Canada as it applies to the work performed. Ability to deal effectively with the public, internal staff and external agencies and to apply sound judgment in providing assistance and explaining specific rules, regulations and procedures, process applications for various certificates and permits and to process requests for criminal record searches and take fingerprints, prepare and maintain a variety of files, records, statistics and reports, type with speed and accuracy of 45 w.p.m. and to operate CPIC and other related RCMP computer applications. The incumbent will be required to obtain and maintain an RCMP Enhanced Security Clearance.

Schedule: 80 hours bi-weekly; rotating shifts Monday to Sunday between 0745 hours & 2015 hours. This schedule includes working statutory holidays. Each shift is 10.5 hours which includes a one-hour unpaid meal break.

Special Notes: Normal for CUPE 23 Inside Division Collective Agreement; subject to the Memorandum of Understanding dated November 25, 1994 and November 10, 2016.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.