Police Detachment Front Desk Clerk – Customer & Records

City of Richmond; British Columbia; On-site; CAD 42,000 - 56,000; Full time

Job summary

City of Richmond is seeking a Counter Clerk to support the RCMP detachment by delivering customer service and clerical tasks at the front counter.

Under supervision, this role responds to inquiries, processes permits and records, and uses police information systems such as CPIC, PRIME, JUSTIN, LEIP and PROS. Strong communication and organization are essential, with attention to detail and the ability to work independently.

Qualifications

• Completion of Grade 12 or equivalent.
• One (1) year of sound related experience, preferably in the Police Department.
• Successful completion of front counter training in a policing environment is considered an asset.

Responsibilities

• Responds to complaints and inquiries and provides information and assistance at the counter and via telephone.
• Handles non-emergency complaints, routing complaints for police attendance to the ECOMM.
• Answers incoming telephone calls, as required.
• Processes various permits, reports and records, collects fees, performs electronic fingerprinting, operates police information systems including CPIC, PRIME, JUSTIN, LEIP and PROS.
• Prepares and maintains records, files, and statistics related to the work; retrieves information and generates reports.

Skills

Organizational skills

Multi-tasking

Communication

Attention to detail

Computer proficiency

Education

Grade 12

Tools

MS Word

MS Excel

MS Outlook

Job description

City of Richmond is seeking a Counter Clerk to support the RCMP detachment by delivering customer service and clerical tasks at the front counter.

Under supervision, this role responds to inquiries, processes permits and records, and uses police information systems such as CPIC, PRIME, JUSTIN, LEIP and PROS. Strong communication and organization are essential, with attention to detail and the ability to work independently.