Public Relations Account Manager (Client Service Manager)

Harbingerideas; Toronto; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

Join a vibrant indie agency as a Public Relations Account Manager, where creativity and collaboration thrive. In this dynamic role, you will lead client accounts, develop impactful strategies, and work closely with industry leaders to shape brand narratives. Your expertise in media relations, influencer marketing, and client management will drive successful campaigns for exciting brands. This innovative firm values professional growth and offers a hybrid work environment, competitive compensation, and a commitment to employee development. If you're passionate about making a difference in the world of communications, this opportunity is perfect for you!

Benefits

Flexible Health Benefits

Professional Development Opportunities

Dynamic Agency Environment

Exciting Client Roster

Career Advancement

Hybrid Work Model

Qualifications

• 4-5 years in Public Relations, marketing, or communications.
• Strong writing skills and experience in media strategy and outreach.

Responsibilities

• Lead day-to-day account management and drive program strategy.
• Develop and execute media relations and influencer campaigns.

Skills

Public Relations

Media Strategy

Influencer Marketing

Client Relationship Management

Strong Writing Skills

Event Planning

Budget Management

Social Strategy

Critical Thinking

Collaboration

Education

Bachelor's Degree in Marketing, Communications or Related Field

Tools

MRP

Meltwater

CreatorIQ

Job description

Public Relations Account Manager (Client Service Manager)

Client Service Full Time Toronto, ON Hybrid

If you’re interested in joining a bustling indie agency and consider yourself to be creative, solutions-oriented and a collaborative leader you may just be our newest team member.

We are hiring for the role of Account Manager, Public Relations (AKA: Client Service Manager) and looking for a candidate with 4-5 years of related experience. Candidates with similar experience in the fields of marketing, advertising or communications are also encouraged to apply. While our clients span multiple categories, someone with a passion for (and experience in); food and beverage, beauty and personal care and/or lifestyle brands, is ideal.

A little bit about us:

Harbinger is an independently owned, Canadian and female-founded communications agency. We are experts in building brand presence for everyday products in Canada.

We combine our deep knowledge of the market and consumers to create transformative campaigns that generate awareness, shape perception and influence behaviour, to drive sales.

We are a growing, fast-paced team of leading content strategists, media and influencer specialists, creatives and dedicated client service partners. We love what we do and our clients do too, which is why we’re looking for you!

What we offer:

1. A dynamic agency environment with a tier-one client roster
2. The chance to work with exciting brands and industry leaders
3. Competitive salary and compensation package
4. Flexible Health Benefits plan
5. Hybrid-model work approach with downtown Toronto office location
6. Commitment to professional development, employee training and career advancement

A lot about you:

The successful candidate will be:

1. The dedicated day-to-day account lead for their assigned clients/brands.
2. Responsible for driving account and program strategy and working in partnership with Directors/VPs to proactively and reactively optimize for success and impact.
3. Accountable for developing and leading execution of client programs including: media relations and influencer campaigns, social and community management, events, digital communications and facilitating the creative process.
4. A leader who is willing to coach junior team members through positive mentorship and training.
5. Someone who is attentive to details, including: content accuracy, diligent when it comes to grammar and spelling, thorough and responsive to feedback.
6. A solutions-driven problem solver and critical thinker who is able to effectively and efficiently pivot approach when needed.
7. Respectful and collaborative with our clients, agency and vendor partners.
8. A curious marketer with a desire to learn, contribute and grow with our agency with passion for what they do every day.
9. A great attitude and genuine desire to be successful and help their team be successful.

You should also have experience in most of the following:

1. Public Relations – at least 4-5 years in an agency role or similar experience in marketing, advertising or communications.
2. Media strategy and outreach, including: key message development, list & materials development, monitoring, pitching and accountability for achievement of coverage targets.
3. Influencer marketing (this role will be working closely with our Influencer Marketing Specialist Team to deliver industry-leading influencer programs and partnerships) including: working collaboratively with content partners, contract and content guidelines development and execution, accurate monitoring, tracking and analytics, earned and paid program approaches.
4. Best-in-class client counsel and relationship management.
5. Strong writing skills, including long- and short-form copy, pitch writing, social content, etc.
6. Planning and leading the coordination of events, including media and consumer focused activations.
7. Accountability for program budget management, including: costing, budget development, diligent management and reconciliation of Client expenses and related financials.
8. Working collaboratively and effectively with inter-agency teams and/or partners.
9. Social strategy and best practice (this role will be working closely with our Social & Digital Marketing Specialist to lead planning and execution of social strategy, content calendars, community management, etc.)
10. Using/leveraging: MRP, Meltwater, CreatorIQ or related influencer platform and/or other similar tools and platforms.

Skills matter, but fit does too, so if you’re unsure don’t hesitate. Submit your resume, a cover letter (let us know why you?!) and we’ll reach out if we think you could be a match.

Harbinger is an equal opportunity employer and encourages applications from all qualified candidates. We are committed to upholding a culture of collaboration and employee development.