Public Front Desk & Switchboard Operator (RCMP)

Canada Job Bank; Maple Ridge; On-site; CAD 37,000 - 43,000; Full time

Job summary

City of Maple Ridge seeks a Receptionist/Switchboard Operator (RCMP) to manage calls, direct visitors, and support front-line public service from Maple Ridge, BC. You will type memos, handle routine correspondence, and maintain records with meticulous attention to detail.

RCMP security clearance is required, and hours vary across a weekly schedule. The role demands excellent communication, professional conduct with the public and RCMP staff, and proficiency in standard office procedures,

Qualifications

• Must have excellent switchboard operating skills.
• Knowledge of modern office practices and procedures.
• Ability to memorize factual information about municipal departments.
• Speak clearly, distinctly, and with a pleasant voice.
• Deal courteously and tactfully with public and RCMP personnel.
• Maintain sustained attention to detail.
• Able to compose routine letters and memoranda.
• Understand and execute oral and written instructions.
• Perform routine clerical duties and moderately complex typing tasks.
• Strong knowledge of business English, spelling and punctuation.
• Experience with police computer data entry and retrieval.

Responsibilities

• Answer, screen and route all incoming telephone calls.
• Direct callers to the correct department or staff member.
• Take and relay messages when staff are unavailable.
• Respond to routine inquiries by phone and at the reception counter.
• Direct visitors to the appropriate department.
• Type correspondence, reports, memoranda and related documents.
• File and index correspondence and office records.
• Provide clerical support and overflow work as needed.
• Maintain awareness of section personnel and responsibilities.
• Perform routine duties and operate standard office equipment.

Skills

Switchboard operation

Typing 60 wpm

Public relations training

Clear, pleasant voice

Public service front-line

Attention to detail

Compose letters & memos

Oral & written instructions

General office procedures

Police computer data entry

Education

High school diploma with switchboard & typing training

Job description

City of Maple Ridge seeks a Receptionist/Switchboard Operator (RCMP) to manage calls, direct visitors, and support front-line public service from Maple Ridge, BC. You will type memos, handle routine correspondence, and maintain records with meticulous attention to detail.

RCMP security clearance is required, and hours vary across a weekly schedule. The role demands excellent communication, professional conduct with the public and RCMP staff, and proficiency in standard office procedures,