26-163 PRIME MNI Operator

The City of Maple Ridge; Maple Ridge; On-site; CAD 41,000 - 49,000; Full time

Benefits offered by this job

Municipal Pension Plan

Wellness program

Professional development

Job summary

The City of Maple Ridge is seeking a Regular Full Time (CUPE) Records Clerk for Police Services. The role focuses on maintaining the PRIME Master Name Index, verifying entity information, and handling inquiries with a service-minded approach.

Responsibilities include reviewing databases, processing files, and performing routine clerical tasks while ensuring accuracy, confidentiality, and alignment with departmental policy.

Qualifications

• Completion of Grade 12 or equivalent.

Responsibilities

• Review and verify database entities for accuracy and proper record keeping.
• Process and maintain files, records, and related material.
• Handle voicemail and inquiries per policy, providing courteous service.
• Conduct self-audits and routine PRIME BC audits; correct routine errors.
• Provide information to police and municipal staff; respond to public inquiries.
• Operate PRIME, PIRS and CPIC systems to enter and modify data.
• Perform routine clerical work.

Skills

PRIME systems

Record verification

Telephone inquiries

clerical skills

data entry

customer service

police databases

attention to detail

Education

Grade 12

Typing courses

PRIME course

Tools

PRIME

PIRS/PRIME/CPIC

OSR/URS code system

Job description

Regular Full Time (CUPE) - Closing October 18, 2026

Competition # 26-163
Status: Regular Full-Time (CUPE)
Department: Police Services
Salary: $30.08 - $35.32 per hour
Closing: October 18, 2026

We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us!

POSITION OVERVIEW

Come join the City of Maple Ridge’s Police Services team in a role where you'll play a vital part in maintaining accurate information within the Police Records Information Management Environment (PRIME) Master Name Index.

As part of this role, you'll dive into the world of record verification and maintenance. Your responsibilities will include reviewing and verifying entity information in the system, ensuring its accuracy, and updating records as necessary. You'll also handle telephone inquiries with a friendly and helpful attitude, providing excellent service to our community.

While you'll have clear policies and procedures to guide you, there's also room for your independent judgment and action, making every day on the job unique and engaging. And don't worry, if you encounter any challenges beyond the routine, our supportive team is here to assist you.

If you're looking for a fulfilling clerical role where you can make a real difference while working within a supportive and welcoming environment, we'd love to hear from you!

What You’ll Do:

• Receives voicemail and computerized notifications and reviews database entities to determine circumstances and appropriate record keeping; utilizes police databases and the Internet to review and verify information; makes decisions according to established criteria whether to merge entities or to leave as separate.
• Prepares, processes, organizes and maintains a variety of files, records, reports and related material.
• Exchanges, in accordance with departmental policy and with supervisor’s approval, factual information regarding file content with a variety of internal and external contacts.
• Conducts self-audits as well as PRIME BC directed audits on a regular basis; corrects routine errors within the MNI.
• Provides assistance and information to police and municipal staff on matters related to the work; handles phone inquiries from members of the public and agencies requesting information.
• Operates PIRS/PRIME/CPIC systems to enter, query and modify information.
• Performs routine clerical work.

KNOWLEDGE, SKILLS, AND ABILITIES

• Sound knowledge of the rules, regulations, policies and procedures governing the work performed.
• Sound knowledge of methods, practices and procedures used in operating PRIME equipment; and of the OSR and URS code system.
• Sound knowledge of clerical and record keeping methods and procedures and of business English, spelling and arithmetic.
• Working knowledge of the Criminal Code of Canada and other applicable Federal and Provincial statutes enforced by the RCMP as related to the work performed.
• Ability to read occurrence files to determine circumstances and nature of occurrence and determine appropriate record keeping procedures.
• Ability to review file documents and police databases and to make corrections as required.
• Ability to process operational and clerical assignments accurately and rapidly.
• Ability to operate PRIME computer equipment.
• Ability to prepare, process and maintain a variety of materials such as files, records and reports.
• Ability to provide factual information regarding file content to a variety of internal and external contacts in accordance with departmental policy.
• Ability to maintain effective working relationships and to deal effectively with a variety of internal and external contacts in matters applicable to the work.
• Skill in the operation of equipment used in the work.

DESIRABLE EDUCATION AND EXPERIENCE

Completion of Grade 12, including or supplemented by commercial and typing and PRIME computer terminal operator's courses plus sound related experience, preferably in the Police Department; or an equivalent combination of training and experience.

REQUIRED LICENCES AND CERTIFICATES

Ability to obtain an RCMP Enhanced Reliability Security Clearance

ADDITIONAL INFORMATION:

As per the Collective Agreement Schedule B Note M “Positions based on Article 13.01 which may, at the discretion of the Commanding Officer of the R.C.M.P. or the Commanding Officer’s duly appointed representative, work any seven (7) hours between the hours of 7:00 a.m. (6:00 a.m. effective only to new incumbents to the classification appointed following 2014 June 16 or by mutual agreement for incumbents at 2014 June 16) and 12:00 midnight, Monday to Sunday, inclusive, with shift differential as per Article 14.10. When shifts are changed, or positions hired, employees in the positions will be given shift preference on the basis of seniority.

EQUITY STATEMENT

At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting [e-mail] .

WHAT WE OFFER YOU:

The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.

We thank all applicants for their interest, however, only those under consideration will be contacted.