Provisioning Engineer – HSD, DOCSIS & CPE Ops

Cogeco Inc.; Burlington; Hybride; CAD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexibility

Discounted services

Rewarding Pay

Benefits

Career Evolution

Technology focus

Résumé du poste

Cogeco Connexion Inc. is seeking an experienced Provisioning Engineer to support enterprise CPE activation, provisioning, and operations across the Atlantic Broadband environment. You will monitor and maintain HSD provisioning systems, troubleshoot Cisco provisioning components, and coordinate with regional teams on service changes.

The role requires strong networking knowledge, experience with DOCSIS, DHCP/TFTP, and a proactive approach to issue resolution in a dynamic telecom setting.

Qualifications

• 5+ years in the Cable/MSO environment or similar industry.
• Experience with DOCSIS provisioning and cable modem infrastructure.
• Strong troubleshooting and network analysis skills.
• Ability to manage multiple projects in a dynamic environment.
• Excellent written and verbal communication abilities.
• Familiarity with Linux-based systems and databases.

Responsabilités

• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software.
• Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.
• Monitor and manage Cisco CNR/PNR IP address provisioning.
• Monitor and manage Cisco RDU/PCP device provisioning.
• Monitor and manage Cisco DPE TFTP service.
• Monitor and manage regional IP assignment and usage as related to HSD services.
• Proactively anticipate service needs and changes and react accordingly.
• Work with other regional Provisioning engineers to provide support and backup.
• Assist with the development, analysis, configuration, and implementation of service changes.
• Project planning, including cost analysis and timeline estimates.
• Work with vendors and other third-parties as necessary for product support and integration.
• Documentation of systems and application design and configuration.
• Participate in off-hours maintenance as necessary.

Connaissances

Cable/MSO experience

Troubleshooting

Project management

Communication skills

Linux knowledge

Outils

Cisco CNR/PNR

RDU/PCP

DOCSIS provisioning

Wireshark

tcpdump

MySQL

MongoDB

VM

Description du poste

Cogeco Connexion Inc. is seeking an experienced Provisioning Engineer to support enterprise CPE activation, provisioning, and operations across the Atlantic Broadband environment. You will monitor and maintain HSD provisioning systems, troubleshoot Cisco provisioning components, and coordinate with regional teams on service changes.

The role requires strong networking knowledge, experience with DOCSIS, DHCP/TFTP, and a proactive approach to issue resolution in a dynamic telecom setting.