Specialist, Provisioning

Cogeco Inc.; Burlington; Hybride; CAD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexibility

Discounted services

Rewarding Pay

Benefits

Career Evolution

Technology focus

Résumé du poste

Cogeco Connexion Inc. is seeking an experienced Provisioning Engineer to support enterprise CPE activation, provisioning, and operations across the Atlantic Broadband environment. You will monitor and maintain HSD provisioning systems, troubleshoot Cisco provisioning components, and coordinate with regional teams on service changes.

The role requires strong networking knowledge, experience with DOCSIS, DHCP/TFTP, and a proactive approach to issue resolution in a dynamic telecom setting.

Qualifications

• 5+ years in the Cable/MSO environment or similar industry.
• Experience with DOCSIS provisioning and cable modem infrastructure.
• Strong troubleshooting and network analysis skills.
• Ability to manage multiple projects in a dynamic environment.
• Excellent written and verbal communication abilities.
• Familiarity with Linux-based systems and databases.

Responsabilités

• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software.
• Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.
• Monitor and manage Cisco CNR/PNR IP address provisioning.
• Monitor and manage Cisco RDU/PCP device provisioning.
• Monitor and manage Cisco DPE TFTP service.
• Monitor and manage regional IP assignment and usage as related to HSD services.
• Proactively anticipate service needs and changes and react accordingly.
• Work with other regional Provisioning engineers to provide support and backup.
• Assist with the development, analysis, configuration, and implementation of service changes.
• Project planning, including cost analysis and timeline estimates.
• Work with vendors and other third-parties as necessary for product support and integration.
• Documentation of systems and application design and configuration.
• Participate in off-hours maintenance as necessary.

Connaissances

Cable/MSO experience

Troubleshooting

Project management

Communication skills

Linux knowledge

Outils

Cisco CNR/PNR

RDU/PCP

DOCSIS provisioning

Wireshark

tcpdump

MySQL

MongoDB

VM

Description du poste

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : Engineer, Provisioning Job Summary Responsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and their associated operating systems and databases. Responsible for Application Administration of CPE activation, provisioning, and operations platforms applications supporting all Atlantic Broadband. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions. The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and similar services, and general oversight of the regional provisioning environment. The ideal candidate will have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple projects, and possess excellent troubleshooting skills.

Job Responsibilities

• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
• Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.
• Monitor and manage Cisco CNR/PNR IP address provisioning
• Monitor and manage Cisco RDU/PCP device provisioning
• Monitor and manage Cisco DPE TFTP service
• Monitor and manage regional IP assignment an usage as related to HSD services
• Proactively anticipate service needs and changes and react accordingly.
• Work with other regional Provisioning engineers to provide support and backup
• Assist with the development, analysis, configuration, and implementation of service changes.
• Project planning, including cost analysis and timeline estimates
• Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues
• Working with other regional engineers in testing of new products and services
• Work with vendors and other third-parties as necessary for product support and integration
• Participate in future technology direction discussions leveraging experience and active research
• Documentation of systems and application design and configuration
• Participate in off-hours maintenance as necessary

Job Qualifications

• Good understanding of DOCSIS, QAM Video, IP Video, Packet Cable
• Understanding of eMTA, cable modems and ONT operations
• Knowledge of control platforms (DAC, DNCS, CMTS, OLT, vCMTS)
• Knowledge of general networking and IPV6
• Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
• Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
• Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
• 5+ years in the Cable/MSO environment or similar industry
• Working experience with DOCSIS provisioning
• Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS
• Understanding of network connectivity and troubleshooting
• Availability to resolve urgent provisioning environment problems outside of business hours.
• Clear and effective communication skills, both written and spoken
• Ability to thrive in a dynamic, fast-paced environment.
• Exceptional analytical and technical aptitude.
• Great organizational, time management, and problem-solving skills.

Preferred Qualifications

• Experience with daily operation of Cisco CNR/PRN and RDU/PCP
• Experience building and understanding Cable Modem configuration files
• Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
• Experience with configuration of CPE using the TR-069 and related specifications
• MySQL, Perl, PHP, BASH, LAMP/SAMP
• Experience with PacketCable and SIP
• Experience with SNMP
• Experience with troubleshooting tools such as Wireshark
• Advanced Linux experience
• Working experience with MySQL, MongoDB
• Experience with VM

You’ll benefit from:

• Flexibility: Yes, we think that what you do matters. At work and at home.
• Fun: We laugh a lot, it makes every day brighter.
• Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
• Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
• Benefits: We’ve got you covered.
• Career Evolution: Join us and we will give you the tools to achieve your career goals!
• Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

#LI-HYBRID

Location : Burlington, ON

Company : Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).