Specialist, Provisioning

Cogeco Communications; Burlington; Sur place; CAD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Discounted services

Career development

Competitive compensation

Résumé du poste

Cogeco Communications invites an experienced Provisioning Engineer to support enterprise-wide CPE activation, provisioning, and operations platforms. You will manage, maintain, and monitor the HSD provisioning system across the region, applying strong troubleshooting skills and in-depth knowledge of DOCSIS and IP networks.

The role requires coordinating with regional teams and vendors, handling on-call support, and participating in the design and deployment of scalable provisioning solutions for

Qualifications

• 5+ years in the Cable/MSO environment or similar industry.
• Extensive experience with DOCSIS provisioning.
• Strong troubleshooting skills and problem solving.
• Experience with DHCP, DNS, SNMP and TFTP protocols.
• Excellent written and verbal communication.

Responsabilités

• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications.
• Provides on-call support after hours.
• Monitor and manage IP address provisioning and regional device provisioning.
• Oversee DPE TFTP service and regional IP usage for HSD services.
• Collaborate with TechOps, TAC, ASG and BSG on service issues.
• Participate in project planning, cost analysis, and timelines.
• Document system and application design and configuration.
• Assist with testing of new products and services.

Connaissances

CPE provisioning

DOCSIS provisioning

DHCP/DNS

Linux administration

Network troubleshooting

TCP/IP networking

MySQL/MongoDB

VM environment

Cisco CNR/PNR

TR-069

Outils

Cisco CNR/PNR

RDU/PCP

CMTS/OLT/vCMTS

TFTP

Wireshark

tcpdump

SNMP

Linux shell

Description du poste

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular

Job Description : Engineer, Provisioning

Job Summary

Responsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and their associated operating systems and databases. Responsible for Application Administration of CPE activation, provisioning, and operations platforms applications supporting all Atlantic Broadband. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and similar services, and general oversight of the regional provisioning environment. The ideal candidate will have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple projects, and possess excellent troubleshooting skills.

Job Responsibilities

• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
• Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.
• Monitor and manage Cisco CNR/PNR IP address provisioning
• Monitor and manage Cisco RDU/PCP device provisioning
• Monitor and manage Cisco DPE TFTP service
• Monitor and manage regional IP assignment an usage as related to HSD services
• Proactively anticipate service needs and changes and react accordingly.
• Work with other regional Provisioning engineers to provide support and backup
• Assist with the development, analysis, configuration, and implementation of service changes.
• Project planning, including cost analysis and timeline estimates
• Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues
• Working with other regional engineers in testing of new products and services
• Work with vendors and other third-parties as necessary for product support and integration
• Participate in future technology direction discussions leveraging experience and active research
• Documentation of systems and application design and configuration
• Participate in off-hours maintenance as necessary

Job Qualifications :

• Good understanding of DOCSIS, QAM Video, IP Video, Packet Cable
• Understanding of eMTA, cable modems and ONT operations
• Knowledge of control platforms (DAC, DNCS, CMTS, OLT, vCMTS)
• Knowledge of general networking and IPV6
• Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
• Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
• Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
• 5+ years in the Cable/MSO environment or similar industry
• Working experience with DOCSIS provisioning
• Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS
• Understanding of network connectivity and troubleshooting
• Availability to resolve urgent provisioning environment problems outside of business hours.
• Clear and effective communication skills, both written and spoken
• Ability to thrive in a dynamic, fast-paced environment.
• Exceptional analytical and technical aptitude.
• Great organizational, time management, and problem-solving skills.

Preferred Qualifications:

• Experience with daily operation of Cisco CNR/PRN and RDU/PCP
• Experience building and understanding Cable Modem configuration files
• Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
• Experience with configuration of CPE using the TR-069 and related specifications
• MySQL, Perl, PHP, BASH, LAMP/SAMP
• Experience with PacketCable and SIP
• Experience with SNMP
• Experience with troubleshooting tools such as Wireshark
• Advanced Linux experience
• Working experience with MySQL, MongoDB
• Experience with VM

You’ll benefit from:

• Flexibility: Yes, we think that what you do matters. At work and at home.
• Fun: We laugh a lot, it makes every day brighter.
• Discounted services: We provide amazing services to our clients, and you'll get them at home, because you deserve them.
• Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
• Benefits: We’ve got you covered.
• Career Evolution: Join us and we will give you the tools to achieve your career goals!
• Technolog