Property Claims Supervisor

Crawford & Company (Canada) Inc.; Edmonton; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Pay and incentive plans

Benefits programs

Training and career progression

Sustainability programs

Collaborative culture

Job summary

Crawford & Company (Canada) Inc. in Edmonton, Alberta, is seeking a Property Claims Supervisor to lead a local team in a hybrid work environment with occasional travel to other branches.

You will review diaries, supervise staff, ensure service delivery, and mentor employees while maintaining Crawford standards. The role requires extensive claims experience, licenses, and a commitment to customer service and teamwork.

Qualifications

• 10+ years of functional and technical experience handling property claims.
• Alberta Independent Adjusting License Level 3.
• Full CIP designation.
• Post-secondary education.
• Technical training related to business unit/service line.
• Strong supervisory and team-building skills.
• Able to manage multiple priorities.
• Excellent written and verbal communication and customer service.

Responsibilities

• Review and approve diaries, reports, workflow, and production for the team.
• Provide technical instruction and supervision as required.
• Monitor time and expenses recording.
• Maintain up-to-date information on client expectations and Crawford standards.
• Mentor and coach employees; identify training needs.
• Oversee client relations and billing procedures.
• Manage AR and WIP; supervise supply and equipment management.
• Distribute and act on management information; perform administrative duties.

Skills

Supervisory skills & team-building

Customer service skills

Report writing

Education

Post-secondary education

Alberta Independent Adjusting License Level 3

CIP designation (Full)

Job description

Job Description

The successful candidate will be a Property Claims Supervisor and will be working on a hybrid work setup in Edmonton, Alberta with occasional travel to other branches. This role is responsible for managing the day-to-day operations of the team, ensuring effective service delivery and fostering a collaborative work environment.

Responsibilities

• Review and approve professional’s diary worksheets, reports, work flow, and production.
• Provide technical instruction and supervision as required.
• Monitor time & expenses recording.
• Maintain up-to-date information on client expectations and Crawford standards.
• Measure performance against standard.
• Measure account compliance.
• Mentor and coach employees.
• Identify training requirements.
• Provide orientation and on the job training.
• Assist with customer relations programs.
• Follow-up on all client complaints.
• Complete sales calls as directed.
• Client, staff and vendor liaison.
• Implement final and interim billing procedures.
• Manage AR and WIP.
• Oversee supply, equipment, and systems management.
• Distribute and act on management information.
• Administrative duties as required.

Qualifications

• A minimum of 10 years of functional and technical experience handling property claims.
• Alberta Independent Adjusting License Level 3
• Full CIP designation
• Post-secondary education.
• Technical training related to business unit/service line.
• Strong supervisory and team building skills
• Able to manage multiple priorities
• Continuous interaction with employees, customers, and clients for the exchange of information often requiring analysis of alternative courses of action.
• Reliable transportation required
• Strong report writing skills
• Must be a team player with outstanding customer service skills

About Us - Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

What We Offer:

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performanceSustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion