General Claims Adjuster

Crawford & Company (Canada) Inc.; Calgary; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Crawford & Company in Calgary, Alberta, seeks a General Claims Adjuster for the Technical Services Team. This role evaluates multi-line claims with focus on property, negotiates settlements, and supports client relationships in a hybrid Calgary-based setting.

The ideal candidate has 5+ years in large loss and commercial claims, with construction/property background, and CIP/FCIP or working toward it. Strong reporting and collaboration skills are essential.

Qualifications

• 5+ years of functional and technical claims handling in large loss, commercial claims and liability.
• Ideal candidate will have a construction and property background specializing in project management, quantification and appraisal.
• Licensed or pursuing CIP and/or FCIP designation.

Responsibilities

• Reviews and analyzes experts’ reports.
• Selects and directs independent experts.
• Identifies and pursues subrogation opportunities.
• Secures and manages litigation disposition plans and budgets.
• Detailed recording of file activities in Crawford systems.
• Maintains accurate expense accounts.
• Work with manager to maintain client relations.
• Liaise with brokers, risk managers, legal counsel and regulators.

Skills

Claims handling

Property claims

Construction background

Report writing

Customer service

Education

CIP and/or FCIP designation

Job description

Job Description

What does Global Technical Services (GTS) do?

Our team offers deep technical expertise for all types of large and complex accounts across nearly every industry. The GTS team is at the forefront of innovation, combining experts with innovative technologies to deliver far more than just lost adjusting. Covering virtually every industry and geographic region, our team of strategic loss managers and technical adjusters is the largest and most experienced in the world.

In addition, Crawford Global Technical Services (GTS) is a team of experts with the industry focus to evaluate and assess damages for major claim events under extreme conditions. The depth of knowledge and global reach of this group of technical experts and consultants is unmatched in the industry. Not just individual claims, Crawford GTS manages large or complex accounts that require the highest levels of strategic partnership and integration.

The Crawford GTS Difference

Crawford GTS employs more senior technical adjusters than any other independent adjusting resource in the world. We cover every industry and every geographic region with a deep bench of talent with varied expertise and are nominated into hundreds of policies. We are part of a whole. Crawford GTS taps into the global network of parent company, Crawford & Company to reach every corner of the world. This network spans 10,000 employees and 50,000 field resources, across 70 countries.

Role Overview

The successful candidate will be a General Claims Adjuster for the Technical Services Team and will be working in a hybrid set up in Calgary, Alberta, Canada. They will be actively involved in evaluating multi-line claims with a focus on property (commercial and personal lines) claims through loss investigation, and be responsible for negotiating settlements in accordance with provincial licensing requirements, while maintaining adequate production levels and customer relationships.

Responsibilities

• Reviews and analyzes experts’ reports
• Selects and directs independent experts
• Identifies and pursues subrogation opportunities
• Secures and manages litigation disposition plans and budgets
• Detailed recording of file activities and transactions in both Crawford and Company and client based systems
• Maintains accurate expense accounts
• Work with manager to maintain client relation
• Ability to liaise and work with all facets of the insurance community including brokers, risk managers, legal counsel and regulators

Qualifications

• 5 or more years of functional and technical claims handling experience in large loss, commercial claims and liability
• Ideal candidate will have a construction and property background specializing in project management, quantification and appraisal
• Commercial policy interpretation and experience making recommendations to the market
• Licensed or working towards CIP and/or FCIP designation
• Strong report writing skills
• Must be a team player with outstanding customer service skills
• Willingness to work in a dynamic environment with opportunity for career growth

About Us - Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com