Senior Property Field Adjuster, HYBRID (Calgary, AB)

ClaimsPro LP; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive local claims team

Compensation for billable hours

Job summary

A leading Canadian insurance service provider is seeking a Junior or Intermediate Property Field Adjuster to manage property claims in a hybrid model based in Calgary, AB. The role involves direct contact with policyholders, investigative responsibilities, and delivering high-quality customer service. The ideal candidate will have a background in property claims, be proficient with Microsoft Office, and preferably hold or pursue an Alberta Adjuster’s license. Join a dynamic team and enjoy opportunities for career growth.

Qualifications

• Minimum of 1 year experience with property claims.
• Alberta Adjuster’s license or pursuing exam.
• Ongoing commitment to education, preferably pursuing CIP designation.
• Ongoing commitment to education and learning, preferably pursuing CIP designation as well.
• Effective analytical skills and ability to communicate conclusions clearly.

Responsibilities

• Contact and follow up with policy holders and claimants.
• Investigate and report on causes with recommendations.
• Scope and establish quantum of damages using supplied technology.
• Identify exposures, recommend reserves, investigate required exposure actions, and negotiate settlements.
• Provide high level customer service throughout the claims process.
• Participate in afterhours customer service requirements when needed.

Skills

Effective analytical skills

Proficient in Microsoft Office Products

Excellent communication skills

Strong interpersonal skills

Proactive customer service

Education

High school education

University degree or post-secondary education related to insurance

Tools

Microsoft Office

iAdjust software

Job description

Company

ClaimsPro LP

Title

Junior or Intermediate Property Field Adjuster, HYBRID (Calgary, AB)

Job Summary

The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in property.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, provide high level of customer service to clients and the insured.
• Participate and share ownership and responsibility for afterhours customer service requirements when required.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Qualifications And Experience

• Completion of high school education; University degree or post‑secondary education related to insurance will be given preference.
• Minimum of 1 year of relevant experience with property claims.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• Alberta Adjuster’s license, or currently pursuing exam.
• Ongoing commitment to education and learning, preferably pursuing CIP designation as well.
• Effective analytical skills, including identification of cause‑and‑effect dynamics.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro?

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry‑leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• You are compensated for your billable hours and other costs.
• You are working in parallel with other SCM Insurance services teams.
• Your workload is balanced to ensure you can maintain a high‑quality level.

Visit www.scm.ca or www.claimspro.ca to learn more.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.