Property Claims Adjuster (Field)

Iaawg; Quebec; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible benefits package

Competitive retirement plan

Employee share purchase plan

Wellness days & telemedicine

Job summary

iA Financial Group in Canada is seeking a Field Property Claims Adjuster to guide policyholders through the claims process, assess damages, and coordinate expert support. The role requires AMF licensing, 5+ years in property claims, strong customer service, and bilingual communication capabilities.

You will join a collaborative team in a hybrid environment that supports growth, competitive benefits, and continuous improvement initiatives while ensuring fair and compassionate claim resolutions.

Qualifications

• AMF claims adjuster licence required.
• Minimum of five years in property claims adjusting.
• Customer service excellence and empathy.
• Strong autonomy, accountability and professional judgement.
• Excellent stress management and decision-making in complex situations.
• Holds CIP designation or equivalent is an asset.
• Valid driver’s licence and access to a vehicle for business travel.
• Intermediate English proficiency required for bilingual interactions.

Responsibilities

• Guide policyholders through every stage of the property claims process.
• Evaluate, assess, and control damages while determining coverage under policies.
• Coordinate and assign experts and service providers for claim resolution.
• Negotiate and settle claims according to policy provisions and authority levels.
• Assess subrogation and recovery opportunities and take action as applicable.
• Prepare and submit complete claim reports within timelines.
• Participate in continuous improvement initiatives and collaborative projects.
• Perform other related duties to support operational needs.

Skills

AMF licence

5+ years property claims

Customer service

Autonomy & judgement

Stress management

English communication (intermediate)

Job description

Build Your Future With Us

Are you passionate about helping people through challenging situations and making a meaningful difference in their lives? Do you want to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Property Claims Adjuster (Field), you will play a key role in supporting policyholders throughout the claims process and ensuring the fair, efficient, and compassionate resolution of property claims. This position offers an excellent opportunity to showcase your expertise and maximize your potential within a caring and trusted organization. Here, people and professional growth are at the heart of everything we do, creating an environment that fosters collaboration, innovation, and continuous improvement.

Key responsibilities

• Guide policyholders through every stage of the property claims process;
• Evaluate, assess, and control damages while determining applicable coverage under insurance policies;
• Coordinate and assign the appropriate experts and service providers required to support claim resolution;
• Negotiate and settle claims in accordance with policy provisions, company procedures, and established authority levels;
• Assess subrogation and recovery opportunities and take appropriate action when applicable;
• Prepare and submit complete claim reports within established timelines;
• Participate in continuous improvement initiatives, including working groups, Kaizen activities, IRC committees, and other collaborative projects;
• Perform any other related duties as required to support operational needs.

What We Are Looking For

• Holds a claims adjuster licence issued by the Autorité des marchés financiers (AMF);
• Has a minimum of five years of experience in property claims adjusting;
• Is recognized for exceptional customer service, active listening skills, and empathy;
• Demonstrates strong autonomy, accountability, and professional judgment;
• Exhibits excellent stress management skills and the ability to make sound decisions in complex situations;
• Thrives in a collaborative team environment and contributes to delivering an outstanding client experience;
• Holds the Chartered Insurance Professional (CIP) designation or equivalent professional accreditation, considered an asset;
• Possesses a valid driver’s licence and access to a personal vehicle for business travel;
• Intermediate English-language proficiency is required, as the incumbent will be required to communicate with English-speaking policyholders and other stakeholders, analyze and manage claims files, explain insurance coverage, and negotiate claim settlements in English on a regular basis.

Why You Will Love Working With Us

• Artificial intelligence tools available to all employees to enhance individual effectiveness and contribute to organizational growth;
• A healthy, safe, equitable, and inclusive environment where employees can thrive and reach their full potential;
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces;
• Competitive benefits, including flexible group insurance, a competitive retirement plan, an employee share purchase plan, vacation and wellness days, telemedicine services, an employee and family assistance program, ergonomic equipment support, performance bonuses, discounts on iA products, and much more.

Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Company Industrial Alliance, Auto and Home Insurance Inc. Posting End Date 2026-10-01

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.