Propane Service Technician II

Avenir Energy; Bancroft; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP & TFSA matching

Vacation & floater days

Quarterly incentive rewards

Job summary

Avenir Energy Ltd. is hiring a Propane Service Technician II to install and maintain propane appliances and storage equipment in a fast-paced field environment. You will deliver top-tier customer service and work hands-on with various brands while advancing your professional certifications.

Minimum G2 certification is required, with a willingness to acquire LP endorsement within 18 months. The role offers on-site field work and opportunities to grow with a leading Canadian propane distributor.

Qualifications

• Minimum G2 certification required; LP endorsement within 18 months.
• DZ license considered an asset.
• Minimum 2 years’ service technician experience.

Responsibilities

• Install and maintain propane appliances and storage equipment.
• Provide field service for various heating equipment brands.
• Occasional on‑call shifts for timely service.
• Plan service calls and meet customer satisfaction targets.
• Upsell company services during service calls to drive revenue.
• Complete paperwork daily, weekly, monthly per policy.
• Follow PPE and safety protocols at all times.
• Conduct site hazard assessments as required.
• Perform daily/weekly/monthly vehicle inspections.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

G2 certification

LP endorsement within 18 months

Job description

About Avenir Energy Ltd.
Avenir Energy Ltd. is one of Canada's largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a strong commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you'll enjoy:

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance.
• Retirement Planning: RRSP and TFSA options with employer-matching contributions
• Work-Life Balance: vacation, floater days, and flexible time-off programs
• Incentive Programs: Quarterly performance-based rewards for individual and company achievements

Job Summary: Propane Service Technician II

Are you a certified professional with a passion for delivering exceptional service in the propane industry? Avenir Energy Ltd., one of Canada's fastest-growing propane distribution companies, is seeking a Propane Service Technician II to join our dynamic team. In this role, you will work hands‑on in the installation and maintenance of propane appliances and storage equipment, while providing top‑tier customer service.

With a minimum G2 certification (and a willingness to acquire LP endorsement within 18 months of employment), you will have the opportunity to grow your skills and contribute to a company that is committed to operational excellence and customer satisfaction. Whether you're experienced or looking to expand your certifications, this role offers the chance to advance your career in a fast‑paced, team‑oriented environment.

At Avenir Energy, we pride ourselves on the quality of our service and the expertise of our team. Join us as we continue to drive growth and innovation in the propane industry while helping us maintain our reputation as a trusted service provider across Canada.

Responsibilities

• Install and maintain a wide variety of propane appliances and storage equipment.
• Provide expert service and maintenance to various brands of heating equipment in the field, ensuring customer systems run efficiently and safely.
• Participate in on‑call shifts during regular and off‑business hours to ensure timely customer service and issue resolution.
• Plan and execute service calls efficiently, ensuring all work is completed on time and to customer satisfaction.
• Promote company offerings to customers, identifying sales opportunities during service calls to help meet branch revenue targets.
• Deliver exceptional customer service by addressing client concerns, explaining repairs, and maintaining a professional demeanor.
• Complete all required paperwork, including daily, weekly, and monthly reports, in alignment with company policies and procedures.
• Follow company policies and safety protocols, including the use of personal protective equipment (PPE), to ensure all tasks are performed safely.
• Conduct site‑specific hazard assessments as required by company safety policies and report any unsafe acts or conditions when identified.
• Perform daily, weekly, and monthly vehicle inspections to ensure company vehicles are in proper working order, clean, and presentable to uphold the company image.
• Uphold the highest standards of service and safety while representing Avenir Energy in the field.

Qualifications

• Minimum G2 certification required, with a willingness to acquire LP endorsement within the first 18 months of employment.
• Other trade certificates (e.g., air conditioning, sheet metal, etc.) are considered an asset.
• Minimum of 2 years of experience in a service technician role, ideally with multi‑certificate qualifications.
• Strong customer service skills with the ability to communicate effectively and maintain positive client relationships.
• Clean driving record is a must; DZ license is considered an asset.
• Ability to promote and "up-sell" company services during service calls, helping to drive branch performance and customer satisfaction.
• Strong problem‑solving skills and the ability to work independently while following company guidelines.
• Excellent organizational skills, with the ability to complete required paperwork and documentation accurately and on time.
• Commitment to safety protocols and the ability to work in compliance with all company policies.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy's employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.