Program Support Worker (Part Time, 2 positions)

yeehong; Toronto; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Multi-employer pension plan

Professional development opportunities

Ongoing learning

Employee education assistance

Award-winning corporate culture

Safe, inclusive work environment

Job summary

Yee Hong invites applications for a PSW role in Toronto. The ideal candidate will provide high-quality, relationship-centered care to seniors, supporting daily activities and personal hygiene while maintaining dignity and privacy.

Requirements include PSW training in Ontario, CPR, and a valid vulnerable sector check. Fluency in English and Chinese and the ability to work within a multidisciplinary team are essential.

Qualifications

• Post-secondary training in a health or social services discipline or equivalent.
• Completion of an approved PSW course in Ontario.
• Ontario certificate in geriatric care is an asset.
• Experience in geriatric care in community services with complex needs.
• Current CPR certification.
• Strong English and Chinese written/spoken communication.

Responsibilities

• Participates in planning and delivery of holistic, relationship-centered program services.
• Implements and ensures smooth operation of activities in a safe, hygienic environment.
• Provides high-quality care to assist clients with daily activities while respecting dignity, rights and privacy.
• Provides frontline observations and input on client progress and care needs during care-plan reviews.
• Supports daily activities and social-recreational sessions with client engagement.
• Distributes, portions and serves meals per client care plan dietary needs.
• Prepares program materials and sets up the environment for daily operations.
• Responds promptly to care needs including emergencies following protocols.
• Assists clients with adaptive devices to promote independence.
• Maintains risk management and infection control compliance.
• Keeps accurate daily records of client care and observations.
• Other duties as assigned.

Skills

CPR

Geriatric care experience

Interpersonal skills

English/Chinese communication

Police check

Office software & digital records

Education

Post-secondary health/social services training

PSW course in Ontario

Certificate in geriatric care (asset)

Tools

Office software

Digital record-keeping

Job description

Core Function

Under the direction of the Program Coordinator, participates in the planning of appropriate program activities and providing high quality care and support to clients of the Community Care and Wellness Hub, in accordance with the organization's relationship-centered care approach, relevant government standards, client's rights and the organization's mission, vision and philosophy.

Qualifications

• Post-Secondary training in a relevant health (e.g., therapeutic recreation, kinesiology, nursing) or social services (e.g., social service work, community services, gerontology) discipline or equivalent; Completion of an approved Personal Support Worker (PSW) course in Ontario and/or a certificate in geriatric care, an asset.
• Experience in community services within a geriatric care setting, specifically providing direct care and support to individuals with complex needs
• Completion of a current C.P.R.
• Good interpersonal and relationship-building skills
• Satisfactory Police Reference Check (with vulnerable sector screen) result
• Good oral and written communication skills in English and Chinese
• Competency in standard office software and digital record-keeping

Responsibilities

• Under the overall direction of the Program Coordinator, participates in the planning and delivery of holistic, relationship-centered program services.
• Implements and ensures the smooth operation of program activities within a safe, hygienic, and supportive environment.
• Provides high-quality care and support to assist clients in their daily activities and personal hygiene, while respecting dignity, rights, and privacy.
• Participates in huddles and debriefing sessions to review and update of client care plans, providing frontline observations and input on client progress and care needs.
• Supports the facilitation of daily program activities and social-recreational sessions by providing individual support and encouraging client engagement.
• Collaborates with the team to distribute, portion, and serve meals, providing meal assistance in accordance with the dietary needs and preferences outlined in the client's care plan.
• Assists the team in preparing program materials and setting up the physical environment for daily operations.
• Responds promptly to client's care needs including medical emergencies or behavioral incidents, taking appropriate action following the organization protocols.
• Assists clients in the proper use and care of adaptive devices to promote independence and physical well-being.
• Complies with all risk management policies, including health and safety standards and infection control protocols.
• Maintains accurate records of daily client care, participation, and observations as required.
• Other duties as assigned.

Physical Demands

Some lifting and transfer

Working Condition

Normal

Please apply before

2026-09-01

Salary Range

$20.70 - $24.35

Our people are our greatest strength and the core of our success

We invest in our employees' wellbeing and support their ongoing learning and development.

We offer

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program
• Award winning corporate culture
• Safe, inclusive and supportive work environment

Equal Opportunity

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position.

Requirements

Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.

Process

Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants' resume.

Posting Information

This job is posted to fill an existing vacancy.