Program Support Worker (Full Time)

yeehong; Toronto; On-site; CAD 19,000 - 33,000; Full time

Benefits offered by this job

Competitive total compensation package

Professional development opportunities

Ongoing learning and development

Employee education assistance program

Safe, inclusive and supportive work环境

Job summary

Yee Hong is seeking a Personal Support Worker to join our Community Care and Wellness Hub. Under the Program Coordinator, you will help plan activities and provide high-quality care and support to clients, respecting dignity and privacy.

The role requires CPR, bilingual English/Chinese communication, and experience in geriatric community services; familiarity with office software and digital records is expected.

Qualifications

• Post-secondary training in a health or social services discipline or equivalent.
• Completion of a PSW course in Ontario and/or geriatric care certificate is an asset.
• Experience in geriatric community services and direct care.
• Current CPR certification.
• Police check with Vulnerable Sector screening.

Responsibilities

• Participates in planning and delivering holistic, relationship-centered program services.
• Ensures safe, hygienic, and supportive program operation.

Skills

Interpersonal skills

Bilingual English/Chinese

Relationship-centered care

Education

PSW course in Ontario

Certificate in geriatric care

Tools

MS Office

Job description

Core Function

Under the direction of the Program Coordinator, participates in the planning of appropriate program activities and providing high quality care and support to clients of the Community Care and Wellness Hub, in accordance with the organization's relationship-centered care approach, relevant government standards, client's rights and the organization's mission, vision and philosophy.

Qualifications

• Post-Secondary training in a relevant health (e.g., therapeutic recreation, kinesiology, nursing) or social services (e.g., social service work, community services, gerontology) discipline or equivalent; Completion of an approved Personal Support Worker (PSW) course in Ontario and/or a certificate in geriatric care, an asset.
• Experience in community services within a geriatric care setting, specifically providing direct care and support to individuals with complex needs
• Completion of a current C.P.R.
• Good interpersonal and relationship-building skills
• Satisfactory Police Reference Check (with vulnerable sector screen) result
• Good oral and written communication skills in English and Chinese
• Competency in standard office software and digital record-keeping

Responsibilities

• Under the overall direction of the Program Coordinator, participates in the planning and delivery of holistic, relationship-centered program services.
• Implements and ensures the smooth operation of program activities within a safe, hygienic, and supportive environment.
• Provides high-quality care and support to assist clients in their daily activities and personal hygiene, while respecting dignity, rights, and privacy.
• Participates in huddles and debriefing sessions to review and update of client care plans, providing frontline observations and input on client progress and care needs.
• Supports the facilitation of daily program activities and social-recreational sessions by providing individual support and encouraging client engagement.
• Collaborates with the team to distribute, portion, and serve meals, providing meal assistance in accordance with the dietary needs and preferences outlined in the client's care plan.
• Assists the team in preparing program materials and setting up the physical environment for daily operations.
• Responds promptly to client's care needs including medical emergencies or behavioral incidents, taking appropriate action following the organization protocols.
• Assists clients in the proper use and care of adaptive devices to promote independence and physical well-being.
• Complies with all risk management policies, including health and safety standards and infection control protocols.
• Maintains accurate records of daily client care, participation, and observations as required.
• Other duties as assigned.

Physical Demands

Some lifting and transfer

Working Condition

Normal

Please apply before

2026-09-01

Salary Range

$20.70 - $24.35

Our people are our greatest strength and the core of our success

We invest in our employees' wellbeing and support their ongoing learning and development.

We offer

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program
• Award winning corporate culture
• Safe, inclusive and supportive work environment

Equal Opportunity

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position.

Requirements

Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.

Process

Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants' resume.

Posting Information

This job is posted to fill an existing vacancy.