Program Support Worker (Full Time)

Yee Hong Centre for Geriatric Care; Toronto; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive total compensation package

Multi-employer pension plan

Professional development opportunities

Ongoing learning and development

Employee education assistance program

Award winning corporate culture

Safe, inclusive and supportive work环境

Job summary

The Yee Hong Centre for Geriatric Care in Toronto is seeking a compassionate Community Care Aide to support clients at the Community Care and Wellness Hub under the supervision of the Program Coordinator. The role emphasizes relationship-centered care and adherence to organizational standards.

Responsibilities include planning and delivering holistic activities, assisting with daily living, personal hygiene, meals, and mobility, while respecting dignity and privacy.

Qualifications

• Post-secondary health or social services training completed.
• Experience in geriatric care in community setting.
• Current CPR certification.

Responsibilities

• Under the overall direction of the Program Coordinator, participates in the planning and delivery of holistic, relationship-centered program services.
• Implements and ensures the smooth operation of program activities within a safe, hygienic, and supportive environment.
• Provides high-quality care and support to assist clients in their daily activities and personal hygiene, while respecting dignity, rights, and privacy.
• Participates in huddles and debriefing sessions to review and update client care plans, providing frontline observations and input on client progress and care needs.
• Supports the facilitation of daily program activities and social-recreational sessions by providing individual support and encouraging client engagement.
• Collaborates with the team to distribute, portion, and serve meals, providing meal assistance in accordance with the dietary needs and preferences outlined in the client’s care plan.
• Assists the team in preparing program materials and setting up the environment for daily operations.
• Responds promptly to client care needs including medical emergencies or behavioral incidents, following organization protocols.
• Assists clients in the proper use and care of adaptive devices to promote independence.
• Maintains accurate records of daily client care and observations as required.
• Other duties as assigned.

Skills

Interpersonal skills

English & Chinese communication

CPR certification

Privacy & dignity

Education

Post-secondary health or social services training

PSW course in Ontario / geriatric care certificate (asset)

Tools

Office software

Digital record-keeping

Job description

Core Function

Under the direction of the Program Coordinator, participates in the planning of appropriate program activities and providing high quality care and support to clients of the Community Care and Wellness Hub, in accordance with the organization's relationship-centered care approach, relevant government standards, client’s rights and the organization’s mission, vision and philosophy.

Qualifications

• 1. Post-Secondary training in a relevant health (e.g., therapeutic recreation, kinesiology, nursing) or social services (e.g., social service work, community services, gerontology) discipline or equivalent; Completion of an approved Personal Support Worker (PSW) course in Ontario and/or a certificate in geriatric care, an asset.
• 2. Experience in community services within a geriatric care setting, specifically providing direct care and support to individuals with complex needs
• 3. Completion of a current C.P.R.
• 4. Good interpersonal and relationship-building skills
• 5. Satisfactory Police Reference Check (with vulnerable sector screen) result
• 6. Good oral and written communication skills in English and Chinese
• 7. Competency in standard office software and digital record-keeping

Responsibilities

• 1. Under the overall direction of the Program Coordinator, participates in the planning and delivery of holistic, relationship-centered program services.
• 2. Implements and ensures the smooth operation of program activities within a safe, hygienic, and supportive environment.
• 3. Provides high-quality care and support to assist clients in their daily activities and personal hygiene, while respecting dignity, rights, and privacy.
• 4. Participates in huddles and debriefing sessions to review and update of client care plans, providing frontline observations and input on client progress and care needs.
• 5. Supports the facilitation of daily program activities and social-recreational sessions by providing individual support and encouraging client engagement.
• 6. Collaborates with the team to distribute, portion, and serve meals, providing meal assistance in accordance with the dietary needs and preferences outlined in the client’s care plan.
• 7. Assists the team in preparing program materials and setting up the physical environment for daily operations.
• 8. Responds promptly to client’s care needs including medical emergencies or behavioral incidents, taking appropriate action following the organization protocols.
• 9. Assists clients in the proper use and care of adaptive devices to promote independence and physical well-being.
• 10. Complies with all risk management policies, including health and safety standards and infection control protocols.
• 11. Maintains accurate records of daily client care, participation, and observations as required.
• 12. Other duties as assigned.

Physical Demands

Some lifting and transfer

Working Condition

Normal

Application Deadline

Please apply before: 2026-09-01

Salary Range

$20.70 - $24.35

Benefits

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program
• Award winning corporate culture
• Safe, inclusive and supportive work environment

Equal Opportunity and Inclusion

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation. Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.

Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants’ resume.

This job is posted to fill an existing vacancy.

JOIN A GREAT TEAM, DOING GREAT WORK!

Yee Hong Centre for Geriatric Care (“Yee Hong”) is one of the largest not-for-profit, culturally-appropriate seniors care organizations in Canada. At several campuses of care and other service locations across the Greater Toronto Area, Yee Hong offers a full continuum of services including active seniors programs, adult day programs, caregiver support services, transportation, meals on wheels, congregate dining, home care, long-term care, and hospice/palliative care. Yee Hong’s vision is “Seniors living their lives to the fullest – with health, independence and dignity”. In their living setting of choice, seniors and their families are supported to optimize their physical, mental, social and spiritual well-being. Yee Hong also supports other organizations with innovating seniors care through its advisory services, training and learning centre, and research. Since the start of our operations 1994, Yee Hong has been successfully accredited with Exemplary Standing by Accreditation Canada seven consecutive times for our teams’ commitment to highest quality care and service excellence. As a recipient of Canada’s Most Admired Corporate Culture Award in 2020 and renewed in 2021 and 2022, Yee Hong is committed to innovation, diversity, teamwork, integrity, collaboration and accountability. Our people are the reason our residents and clients receive excellent care and enjoy a high quality of life. Yee Hong’s progressive organizational culture and work environment attract, retain and develop the best staff, volunteers and students. Yee Hong is inviting applicants to apply for this exciting opportunity. We commit to a diverse, equitable and inclusive workplace, and offer a rewarding career as a member of our stellar team.