Program Facilitator (Full Time, 2 positions)

yeehong; Toronto; On-site; CAD 39,000 - 46,000; Full time

Benefits offered by this job

Competitive total compensation package

Professional development opportunities

Education assistance program

Awards and inclusive culture

Job summary

Yee Hong is seeking a dedicated program facilitator to support elderly clients in our Community Care and Wellness Hub in Toronto. Under the direction of the Program Coordinator, you will deliver holistic, relationship-centered services and ensure high-quality care aligned with our mission.

The role requires a health or social services background, experience with older adults, and bilingual English and Chinese communication.

Qualifications

• Diploma in a relevant health or social services discipline.
• Minimum three years of experience in social services or community health.
• Experience in a geriatric care setting and working with older adults is essential.
• Completion of a current CPR certification.
• Satisfactory Police Reference Check (vulnerable sector) required.
• Good oral and written communication in English and Chinese.
• Proficient computer skills and experience with digital documentation.

Responsibilities

• Plan and deliver holistic, relationship-centered program services under the Program Coordinator.
• Develop and implement the monthly program schedule within guidelines and clinical frameworks.
• Plan and facilitate daily program activities and social-recreational sessions to ensure high engagement.
• Facilitate daily activities in a safe, hygienic, and supportive environment.
• Provide timely support and behavior management to clients during programming.

Skills

Bilingual English Chinese

Interpersonal skills

Team collaboration

Education

Diploma in health or social services

CPR certification

Tools

Digital documentation

Computer skills

Job description

Under the direction of the Program Coordinator, facilitates activities and ensures the delivery of high-quality services to clients of the Community Care and Wellness Hub, in accordance with the organization's relationship-centered care approach, relevant government standards, client's rights and the organization's mission, vision and philosophy.

Qualifications

• Diploma in a relevant health (e.g., therapeutic recreation, kinesiology, nursing) or social services (e.g., social service work, community services, gerontology) discipline or equivalent.
• Minimum three years of experience in social services or community health (e.g., activation, rehabilitation, health education).
• Experience in a geriatric care setting and working with older adults is essential.
• Completion of a current C.P.R. certification.
• Strong interpersonal and relationship-building skills, with an ability to collaborate in a multidisciplinary team.
• Satisfactory Police Reference Check (with vulnerable sector screen) result.
• Good oral and written communication skills in English and Chinese.
• Proficient computer skills and experience with digital documentation.

Responsibilities

• Under the overall direction of the Program Coordinator, participates in the planning and delivery of holistic, relationship-centered program services.
• Develops and implements the monthly program schedule within established guidelines and clinical frameworks.
• Plans and facilitates daily program activities and social-recreational sessions to ensure high engagement and adherence to the monthly schedule.
• Facilitates and ensures the smooth operation of daily activities in a safe, hygienic, and supportive environment.
• Provides timely and appropriate support and behavior management to clients during the programing, contributing to the fulfillment of client's physical, social, and emotional needs.
• Responds to client's direct care needs including medical emergencies or behavioral incidents, ensuring appropriate action is taken and documented in accordance with organization's protocols.
• Collaborates with the team to distribute, portion, and serve meals, while ensuring meal assistance is provided in accordance with the dietary needs, textures, and clinical requirements outlined in the client's care plan.
• Provides timely support, information, follow-up and outreach to clients and caregivers to ensure social, recreational, and developmental needs are met.
• Provides day-to-day guidance, orientation, and support to volunteers within the program setting.
• Collaborates with the team to synthesize information during huddles and debriefings, sharing frontline observations and supporting the implementation of individualized care approaches, including daily goals and dietary needs, within program activities.
• Liaises and collaborates with multidisciplinary healthcare professionals and supports the Program Coordinator to ensure program delivery is adapted to meet the evolving needs of the clients.
• Complies with all risk management policies, including health and safety standards and infection control protocols.
• Maintains up-to-date and accurate files, records, and statistics of the services and clients.
• Collects program fees and maintains accurate records of inventory, fees, and expenditures.
• Maintains professional knowledge by keeping up-to-date with developments and best practices in the sector.
• Other duties as assigned.

Physical Demands

Some lifting and transfer

Working Condition

Normal

Please apply before: 2026-09-01

Salary Range

$28.10 - $33.04

We offer:

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program
• Award winning corporate culture
• Safe, inclusive and supportive work environment

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.

Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.

Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants' resume.

This job is posted to fill an existing vacancy.