Program Manager, CRM (MS Dynamics) - Contract-to-hire

Cosmos; Canada; Hybrid; CAD 126,000 - 167,000; Full time

Benefits offered by this job

Travel benefits

Retirement benefits

Job summary

Cosmos, part of the Globus family of brands, seeks a Program Manager for CRM (MS Dynamics) in a fully remote role with eligibility to work in the USA or Canada. The contract-to-hire position offers an hourly rate during the contract phase and a potential transition to a $90,000–$120,000 annual salary.

You will lead cross-functional programs, govern delivery, and coordinate with vendors to align with technology roadmaps and organizational goals.

Qualifications

• 5-7 years of program management or related delivery roles.
• 2-3+ years cross-functional program delivery.
• Experience with CRM, ServiceNow, ERP, or MDM systems.
• Experience working with third parties and MSPs.
• Experience supporting governance, reporting and stakeholder engagements.
• Experience coordinating delivery across multiple teams and business functions.

Responsibilities

• Coordinate program plans aligned to organizational goals and technology roadmaps.
• Partner with business and technology teams to sequence deliverables that maximize business value.
• Maintain roadmaps and delivery plans.
• Monitor alignment of program priorities and budget commitments.
• Support governance processes and reporting requirements.
• Drive disciplined execution using agile, waterfall, or hybrid approaches.
• Prepare materials and facilitate status meetings and reviews.
• Escalate risks, issues, and decisions through governance channels.
• Manage dependencies across projects, vendors, and business areas.
• Communicate milestones, risks, and dependencies to stakeholders.

Skills

Program management

Cross-functional leadership

Governance

Stakeholder management

Risk management

Budget management

Vendor management

Education

Bachelor's degree

Tools

MS Dynamics CRM

ServiceNow

ERP

MDM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager, CRM (MS Dynamics) - Contract-to-hire

Professional Remote, US

Salary Range: $52.00 To $60.00 Hourly

Location: Remote, must reside and be authorized to work in either the USA or Canada

Position Type: Contract-to-hire (targeting conversion within 12 months).

Compensation: This role offer $52-$60/hour during the contract phase, with a planned transition to a full-time salary of $90,000 -$120,000 annually

We are actively seeking candidates interested in both immediate contract engagement and long-term career growth with our team.

ABOUT GLOBUS FAMILY OF BRANDS

With 98+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

• Travel and/or in-office presence may be required at times.
• Generous benefit package including travel benefits and retirement.

EXPERIENCE REQUIRED

The ideal candidate has noteworthy experience in the following areas:

• 5-7 years of experience in Program Management, PMO, Project Management or related delivery roles.
• 2-3+ years managing cross-functional business and technology programs.
• Experience with enterprise platforms such as CRM, ServiceNow, Customer Experience, Customer Data, ERP, MDM (Master Data Management), or workflow automation solutions.
• Demonstrated experience working with third parties and managed service providers.
• Experience supporting governance processes, program reporting and stakeholder engagements
• Experience coordinating delivery across multiple teams and business functional delivery teams.

EXPERIENCE PREFERRED

• SAFe, PMP, Agile, Lean Six Sigma or equivalent certification.
• Experience working within complex global organizations.

THE POSITION

The Program Manager manages delivery across multiple teams and projects, coordinating teams and stakeholders across the organization. This role is accountable for the successful delivery of global initiatives. The role is responsible for the following results:

• Support development and execution or program plan aligned to organizational goals and technology roadmaps.
• Partner with business and technology teams to coordinate and sequence deliverables that maximize business value.
• Maintain roadmaps and delivery plans.
• Monitor alignment program priorities and budget commitments.

Program Governance & Delivery Leadership

• Support governance process and reporting requirements.
• Drive disciplined execution of program through standardized methodologies and delivery practices (agile, waterfall, and hybrid).
• Prepare materials and facilitate program status meetings and stakeholder reviews.
• Escalate risks, issues and decisions through appropriate governance channels.
• Manage dependencies across multiple projects teams, vendors, and business areas.

Leadership

• Manage medium to large cross-functional initiatives supporting business transformation objectives.
• Partner with stakeholders to identify process improvement opportunities.
• Support adoption of new technologies and business process changes.

Resource & Capacity Management

• Assess program resource requirements and collaborate with leadership to secure necessary staffing and funding.
• Coordinate internal teams, external partners, and vendor resources.
• Promote effective workforce planning and capacity management within and across teams and programs.
• Track program budgets, forecasts, and financial performance.
• Monitor program costs, benefits, risks, and return on investment.
• Provide regular reporting, program progress and financial performance
• Proactively identify and manage program risks, dependencies, and impediments.
• Establish mitigation plans and escalation paths.
• Facilitate resolution of cross-functional issues that impact delivery.
• Ensure transparency of risks and opportunities through governance channels.

Stakeholder Management & Communication

• Build productive relationships with technology and business stakeholders.
• Communicate program milestones risks, and dependencies to stakeholders.
• Support change management strategies that support adoption and business readiness.
• Translate technical concepts into business language and business objectives into actionable delivery plans.

EDUCATION

The preferred candidate will hold a bachelor's degree in Business, Information Technology, Engineering, or a related field. ; or five plus years' related experience and/or training; or equivalent combination of education and experience.

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.