CRM Program Manager

LeverageTek Staffing Solutions; Ottawa; Hybrid; CAD 96,000 - 165,000; Full time

Job summary

LeverageTek Staffing Solutions is seeking a Senior Program Manager for a 24-month contract based in Ottawa, Ontario. The role blends strategic leadership with hands-on delivery across CRM, data capability, and organizational change.

The hybrid work model requires 2 days on-site in Ottawa, with optional Toronto collaboration. You will lead cross-functional teams, manage budgets and governance, and partner with executives to drive measurable business outcomes.

Qualifications

• 10+ years of dedicated Program Management experience bridging business and technology.
• Experience leading end-to-end, enterprise-scale CRM implementations or transformations.
• Delivery of programs using Salesforce, SAP CX, Microsoft Dynamics or other enterprise CRM platforms.
• Extensive experience partnering with Executive Sponsors, Steering Committees, and senior leadership.
• PgMP or equivalent program management certification.

Responsibilities

• Lead a large-scale enterprise transformation program spanning CRM optimization, data capabilities, and organizational change.
• Transition with current leadership and own day-to-day program delivery, governance, and stakeholder management.
• Coordinate multiple project managers, workstreams, vendors, and cross-functional teams to deliver measurable outcomes.
• Manage program budgets, financial planning, forecasting, and budget performance throughout the lifecycle.
• Interface with Executive Sponsors and senior leadership; translate issues into business impacts and executive recommendations.
• Drive vendor performance, contract deliverables, quality, and delivery outcomes across large firms and vendors.
• Lead organizational change management and benefits realization to ensure adoption and outcomes.

Skills

Program management

Executive stakeholder management

Vendor & contract management

CRM program leadership

Tools

Salesforce CRM

SAP CX

Microsoft Dynamics

PgMP certification

Job description

LeverageTek is actively seeking a Senior Program Manager for a 24-month contract with one of our clients based in Ottawa, Ontario.

Work Location Hybrid 2 days per week on site ( Ottawa preferred or Toronto )

Key Tasks

• Assume progressive operational leadership of a large-scale enterprise transformation program spanning CRM optimization, customer engagement, data capabilities, technology implementation, business process transformation, and organizational change.
• Partner with current program leadership during transition, then assume full ownership of day-to-day program delivery, governance, and stakeholder management.
• Lead and coordinate multiple project managers, workstreams, vendors, and cross-functional teams to drive measurable business outcomes across a complex, multi-year initiative.
• Manage program budgets, financial planning, forecasting, and budget performance accountability throughout the full program lifecycle.
• Serve as the primary interface with Executive Sponsors, Steering Committees, and senior leadership — translating complex technical and delivery issues into clear business impacts and executive-level recommendations.
• Drive vendor performance, contract deliverables, quality, and delivery outcomes across large consulting firms, systems integrators, and technology vendors.
• Lead organizational change management, business process transformation, and benefits realization activities to ensure successful adoption and achievement of intended business outcomes.

Key Qualifications

Senior Program Management Expertise

• 10+ years of dedicated Program Management experience, with a proven ability to bridge business and technology by translating complex technical concepts into clear business language and converting business requirements into actionable technical solutions.
• Proven experience leading end-to-end, enterprise-scale CRM implementation or transformation programs as the Program Manager. Must have been accountable for overall delivery, including governance, risk management, schedule, budget, and stakeholder management. Experience delivering programs using Salesforce, SAP CX, Microsoft Dynamics, or another enterprise CRM platform is required.

Executive Stakeholder Management & Communication

• Extensive experience partnering with Executive Sponsors, Steering Committees, and senior leadership. Demonstrated executive presence with the ability to communicate complex technical and delivery issues in business terms, influence decisions without formal authority, and build alignment across cross-functional stakeholder groups.

Qualifications

• Project experience in highly regulated environments.
• Exposure to Customer Data Platform (CDP) implementations or customer data modernization initiatives.
• Experience with marketing automation platforms and customer engagement technologies.
• Background in data and analytics modernization programs.
• Proven ability to bridge business and technology domains across both senior business executives and technical delivery teams.
• PgMP or equivalent program management certification.

Compensation Hourly Rate Negotiable This is an existing position vacancy.

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request.