Infrastructure & Technical Project Manager

Cosmos; Ottawa; Hybrid; CAD 140,000 - 181,000; Full time

Benefits offered by this job

Travel benefits

Retirement plan

Job summary

Globus Family of Brands, renowned for Globus, Cosmos, and Avalon brands, is seeking an Infrastructure & Technical Project Manager to lead complex infrastructure initiatives. The role emphasizes governance, risk management, and cross-functional collaboration to deliver on time and within budget.

The ideal candidate will have 7+ years of experience in large-scale deployments, strong leadership, and expertise in ServiceNow and ADO, with a bachelor’s degree in a related field.

Qualifications

• 7+ years in managing complex system implementation with exposure to infrastructure.
• Proven experience as a Technical Project Manager with deployment, implementation and phase-gated projects.
• Understanding of compliance and regulatory reviews and how to sequence them in a project plan.

Responsibilities

• Plan, execute, and deliver infrastructure, platform and system implementation projects.
• Govern phase-gate milestones, change control, and RAID management within budget and scope.
• Coordinate cross-functional teams and ensure compliance reviews are completed.
• Communicate project status, risks, and issues to stakeholders and sponsors.
• Maintain project documentation including change logs and RAID logs.

Skills

Leadership

Communication

Agile & Waterfall

Risk & Compliance awareness

Stakeholder management

Problem-solving

Education

Bachelor's degree in related field

Tools

ServiceNow

ADO

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Infrastructure & Technical Project Manager

Regular Full Time Professional Remote, US

19 days ago Requisition ID: 1810

Salary Range: $100,000.00 To $130,000.00 Annually

Location: Remote, must be located and authorized to work in the United States or Canada

ABOUT GLOBUS FAMILY OF BRANDS

With 98+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.

Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.

EXPERIENCE REQUIRED

• 7+ years in managing complex system implementation with meaningful exposure to infrastructure, platform migration or other high-profile projects.
• Proven experience as a Technical Project Manager, with a focus on deployment, implementation and phase-gated (Waterfall/Hybrid) projects.
• Working knowledge of compliance and regulatory review processes (e.g., data privacy, information security, legal/contract review) and how to sequence them into a project plan rather than treat them as an afterthought.
• Project management certification (e.g., PMP, PRINCE2) is a plus.
• Understanding and application of Agile concepts such as Scrum/SAFe, Agile workflow methodologies, and comfort managing Hybrid projects where Agile sits alongside phase-gated programs.
• Must be proficient with ServiceNow (ITSM change management modules, incident categorization, and approval workflows)
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities, including translating technical/infrastructure risk for non-technical and executive stakeholders.
• Proficiency in project management software tools and in Agile management tools (ADO preferred).
• Problem-solving and critical-thinking abilities.
• Attention to detail and strong organizational skills.
• Must be strong willed and able to hold the line on policy, procedures and guidelines.

THE POSITION

The Technical Project Manager is responsible for planning, executing, and delivering infrastructure, platform and system implementation projects within specified timelines, budget, and scope, with accountability for compliance, regulatory, and operational risk exposure. This role governs the phase-gate layer for projects that follow Waterfall or Hybrid delivery: formal milestone sign-off, change control, and RAID (Risks, Assumptions, Issues, Dependencies) management.

The Technical Project Manager is skilled in working with cross-functional technical teams, managing resources, and ensuring project objectives are met, while making sure nothing ships, migrates, or changes production without the right risk, security, and compliance checks having already happened, not retrofitted afterward.

Responsible for the following areas:

Project Planning:

• Define project scope, objectives, and deliverables, including compliance and risk requirements identified at intake rather than discovered mid-build.
• Develop detailed project plans, schedules, and budgets, sequencing infrastructure dependencies (environments, licensing, network, data migration) realistically.
• Identify project risks and develop mitigation strategies and maintain the project’s RAID log as the single source of truth.
• Create and maintain project documentation, including decision logs and compliance gate evidence.

Resource Management:

• Collaborate with IT Leadership to secure necessary resources.
• Ensure resource availability and allocation meet project requirements, flagging capacity conflicts early rather than absorbing them silently.

Project Execution:

• Monitor project progress and performance against the plan, including phase gate milestone status.
• Identify and resolve issues, bottlenecks, and deviations from the plan; escape through define changecontrol process.
• Ensure adherence to project timelines and milestones, including architecture and compliance review checkpoints.

Stakeholder Communication:

• Communicate project status, risks, and issues to stakeholders, delivery managers and sponsors.
• Prepare and deliver regular project reports and presentations, translating technical/infrastructure risks into business understandable terms.
• Manage stakeholder expectations and address concerns, holding the line on process even when business pressure pushes to bypass governance.

Change Management:

• Develop and execute change management plans when necessary, including formal change requests reviewed and approved per the projects governance model.
• Facilitate the adoption of new processes, systems, or technologies.

Deployment Management:

• Oversee the deployment of releases across environments (development, staging, production).
• Coordinate deployment schedules and rollback plans specific to the project(s), ensuring every release has a tested fallback.
• Monitor deployment progress and resolve issues as they arise for the project(s), documenting outcomes for audit and lessons learned purposes.

Budget and Cost Control:

• Monitor project expenditures and manage the project budget; avoid hidden cost exposure.
• Identify opportunities for cost savings and efficiency improvements, including licensing and infrastructure consolidation.

Documentation and Reporting:

• Maintain comprehensive project documentation including change logs, RAID logs and sign-offs.
• Prepare post-project reports, including lessons learned and recommendations for future projects.

ACCOUNTABILITY:

• Focus on multiple team goals and strategies and meet critical deadlines.
• Documents and analyze outcomes and processes and effectively communicates results for Development and Infrastructure teams to improve.
• Probes to get to the heart of a problem and take action to achieve results.
• Initiates advance planning that enables the department to quickly react to change.
• Hold the line on governance and controls.

EDUCATION

The preferred candidate will hold a bachelor’s degree in a related field; or seven to ten years of related experience and/or training; or equivalent combination of education and experience.

THE DEPARTMENT

Enterprise Value Delivery is responsible for developing and implementing strategic initiatives to address various operational challenges and optimize business performance. Its primary objective is to identify, analyze and provide practical solutions to enhance productivity, efficiency, and profitability for the company. The Enterprise Value Delivery office utilizes a combination of analytical tools, industry best practices, and cross-functional collaboration to identify opportunities for improvement, streamline processes, implement technology solutions, and drive innovation.

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.