Billing Operations Manager

Galent; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

A business operations firm is seeking a results-driven Sr. Project Manager to enhance operational efficiency and manage projects effectively. Responsibilities include developing operational strategies, managing cross-functional teams, and ensuring adherence to performance metrics. The ideal candidate has over 8 years of project management experience in relevant fields, strong communication skills, and a proven track record in optimizing processes. The role is based in Canada and offers professional growth opportunities.

Qualifications

• 8+ years of experience as a Project Manager in software, networking, or mobility environments.
• Proven business operations management experience.
• Proven track record of on-time delivery of complex programs.

Responsibilities

• Develop and implement operational strategies to streamline business processes.
• Lead cross-functional projects, ensuring timely execution.
• Prepare and present regular operational reports for leadership.

Skills

Project Management

Process Optimization

Performance Management

Stakeholder Collaboration

Agile Methodologies

Risk Management

Communication Skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira

Confluence

Tableau

Microsoft SharePoint

Excel

Job description

We are seeking a results-driven Sr. Project Manager, Business Operations and Mobility Service Providers to drive efficiency, optimize processes, and enhance overall business performance. This role requires a strategic thinker with a deep understanding of operational workflows, cross-functional collaboration, and performance management. The ideal candidate will have a proven track record in business operational management, project execution, and continuous improvement initiatives.

Key Responsibilities - Business Operations

• Operational Strategy & Execution: Develop and implement operational strategies to streamline business processes and improve efficiency.
• Process Optimization: Identify inefficiencies and introduce best practices to enhance productivity, reduce costs, and drive continuous improvement.
• Performance Management: Establish key performance indicators (KPIs) to monitor and measure operational effectiveness, ensuring alignment with business objectives.
• Financial Oversight: Assist in budgeting, forecasting, and cost management to maximize financial performance.
• Risk Management & Compliance: Ensure business operations adherе to industry regulations, compliance requirements, and company policies.
• Change Management: Drive adoption of new processes, tools, and systems to enhance operational efficiency and scalability.
• Technology & Automation: Leverage technology solutions and automation to optimize workflows and improve data-driven decision-making.
• Business Analysis: Gather and analyze business requirements, evaluate operational performance, and deliver actionable insights for executive leadership.
• Operational Reporting: Prepare and present regular operational reports, dashboards, and business reviews for leadership and stakeholders.
• Vendor and Partner Coordination: Oversee relationships with external service providers to ensure quality delivery and alignment with business objectives.
• Resource Allocation: Monitor and optimize allocation of human and technological resources to maximize operational output.

Project Management

• Project & Program Management: Lead cross-functional projects, ensuring timely execution and alignment with strategic goals.
• Project Planning & Scheduling: Develop detailed project plans, define project scope, set milestones, and ensure resource availability.
• Stakeholder Collaboration: Work closely with leadership, finance, HR, and other teams to ensure seamless operations and business success.
• Project Tracking & Reporting: Track project deliverables, monitor progress against objectives, and provide regular updates to stakeholders.
• Risk Assessment: Identify, assess, and mitigate risks throughout the project lifecycle, proactively addressing issues as they arise.
• Quality Assurance: Implement quality control processes to ensure deliverables meet or exceed expectations and comply with industry standards.
• Project Documentation: Maintain comprehensive documentation of project requirements, plans, schedules, and post-project analyses.
• Customer Engagement: Act as the primary point of contact for clients, ensuring satisfaction, managing expectations, and aligning deliverables to business needs.
• Continuous Improvement: Capture lessons learned and implement process improvements for future project success.

Qualifications & Experience

• Bachelor’s or higher degree in a related technical field (e.g., Computer Science) or equivalent work experience in project and program management, and customer delivery projects/programs.
• 8+ years of experience as a Project Manager in software, networking, web, or mobility environments.
• Proven business operations management experience.
• Demonstrated on-time delivery of complex programs.
• Experience working in client-facing roles and collaborating cross-functionally with internal and external stakeholders.
• Strong understanding of software development processes and Agile project management methodologies.
• Hands-on experience with reporting and program management tools (e.g., Jira/Confluence, Tableau, Trello, Microsoft SharePoint, Word, Excel, PowerPoint, Monday.com).
• Ability to navigate rapid changes and ambiguity, applying critical thinking to function effectively in uncertain circumstances.
• Excellent communication, presentation, interpersonal, and relationship-building skills.
• Track record of building and motivating collaborative, productive teams, including remote team members.
• Ability to establish credibility and rapport with senior executives, technical, and non-technical stakeholders.
• Able to work under tight deadlines and adapt to changing business and technical conditions.