Program Manager

CTDI; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

CTDI in Calgary, Canada seeks a capable Program/Operations Manager to act as the primary customer contact for operational issues, monitor performance, and deliver regular program reports. The role coordinates operations, IT, quality, and billing to meet customer requirements and timelines.

You will design and publish Tableau reports, validate UAT with customers, and drive data-driven decisions while prioritizing analytics requests. Strong Excel, SQL, and Tableau skills are essential.

Qualifications

• B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
• 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
• 3+ years working in a distribution or forward logistics operation.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• PMP Certification preferred, but not required.
• Previous experience with quality systems a plus.
• 2 years of experience with data reporting and analytics.
• 2 years of SQL query experience.
• 2 years of Advanced Tableau experience.
• Experience in the telecommunications or cable industries is preferred.
• Ability to prioritize initiatives based on business needs.

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Identify areas of non-conformance and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues via escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
• Partner with customer and business teams to gather accurate requirements for reporting and analytics.
• Design, develop, validate and publish reports using Tableau, ensuring they meet all customer requirements, and with minimal rework.
• Coordinate UAT of reports with customer before publishing.
• Own communication of the progress to key stake holders via tracker and weekly reporting.
• Prioritize reporting and analytics requests for team assignments

Skills

Data analysis

Report preparation

Communication

Project management

Problem solving

Education

B.S. Degree in Business, Project Management, Supply Chain or related discipline

PMP Certification preferred, but not required

Tools

Tableau

SQL

MS Office Suite

Job description

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Identify areas of non-conformance and develop remedial plans
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
• Partner with customer and business teams to gather accurate requirements for reporting and analytics.
• Design, develop, validate and publish reports using Tableau, ensuring they meet all customer requirements, and with minimal rework.
• Coordinate UAT of reports with customer before publishing.
• Own communication of the progress to key stake holders via tracker
  requirements, and with minimal rework.
• Coordinate UAT of reports with customer before publishing.
• Own communication of the progress to key stake holders via tracker and weekly reporting.
• Prioritize reporting and analytics requests for team assignments

Required Skills

• B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
• 3-5years Program, Project, or Operations Management experience in a fast-paced operation.
• 3+ years working in a distribution or forward logistics operation.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• PMP Certification preferred, but not required.
• Previous experience with quality systems a plus.
• 2 years of experience with data reporting and analytics.
• 2 years of SQL query experience.
• 2 years of Advanced Tableau experience.
• Experience in the telecommunications or cable industries is preferred.
• Ability to prioritize initiatives based on business needs.

We thank all those who apply but only those individuals selected further consideration will be contacted.

CTDI welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable Canadian privacy laws. Click here to view CTDI's Privacy Notice Agreement.