Program Manager - Ops, Analytics & Customer Delivery

CTDI; Alberta; On-site; CAD 85,000 - 110,000; Full time

Job summary

CTDI is seeking a skilled Program/Operations Manager to serve as the primary customer contact for operational and performance issues in Alberta. You will monitor performance, generate regular program reports, and coordinate across operations, IT, quality, and billing to ensure timelines are met.

You will design and publish Tableau reports, conduct UAT with the customer, and manage escalation processes. Strong MS Office, SQL, and Tableau expertise are essential.

Qualifications

• B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
• 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
• 3+ years working in a distribution or forward logistics operation.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• PMP Certification preferred, but not required.
• Previous experience with quality systems a plus.
• 2 years of experience with data reporting and analytics.
• 2 years of SQL query experience.
• 2 years of Advanced Tableau experience.
• Experience in the telecommunications or cable industries is preferred.
• Ability to prioritize initiatives based on business needs.

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Identify areas of non-conformance and develop remedial plans
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
• Partner with customer and business teams to gather accurate requirements for reporting and analytics.
• Design, develop, validate and publish reports using Tableau, ensuring they meet all customer requirements, and with minimal rework.
• Coordinate UAT of reports with customer before publishing.
• Own communication of the progress to key stake holders via tracker requirements, and with minimal rework.
• Coordinate UAT of reports with customer before publishing.
• Own communication of the progress to key stake holders via tracker and weekly reporting.
• Prioritize reporting and analytics requests for team assignments

Skills

Data reporting

Analytics

SQL experience

Tableau

MS Office proficiency

Education

Bachelor's degree in Business or related field

PMP Certification

Tools

SQL

Tableau

MS Office

Job description

CTDI is seeking a skilled Program/Operations Manager to serve as the primary customer contact for operational and performance issues in Alberta. You will monitor performance, generate regular program reports, and coordinate across operations, IT, quality, and billing to ensure timelines are met.

You will design and publish Tableau reports, conduct UAT with the customer, and manage escalation processes. Strong MS Office, SQL, and Tableau expertise are essential.