Program Facilitator (Full Time, 2 positions)

Yee Hong Centre for Geriatric Care; Toronto; On-site; CAD 39,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation package

Multi-employer pension plan

Professional development opportunities

Ongoing learning and development

Education assistance program

Award-winning corporate culture

Safe, inclusive and supportive work环境

Job summary

Yee Hong Centre for Geriatric Care is seeking a dedicated facilitator to deliver holistic, relationship-centered programs for clients in our Community Care and Wellness Hub in Toronto. The role emphasizes collaboration within a multidisciplinary team and ensuring engagement of older adults in daily activities.

Responsibilities include planning schedules, guiding daily activities, and providing timely support for medical or behavioral incidents while maintaining safety and quality assurance per

Qualifications

• Diploma in a health or social services discipline or equivalent.
• Minimum three years of experience in social services or community health.
• Experience in a geriatric care setting and working with older adults is essential.
• Completion of a current CPR certification.
• Strong interpersonal and relationship-building skills with multidisciplinary teams.
• Satisfactory Police Reference Check with vulnerable sector screen.
• Good oral and written communication in English and Chinese.
• Proficient computer skills and experience with digital documentation.

Responsibilities

• Participates in planning and delivery of holistic, relationship-centered program services.
• Develops and implements the monthly program schedule within guidelines.
• Plans and facilitates daily program activities to ensure engagement.
• Ensures smooth operation of daily activities in a safe, hygienic environment.
• Provides support during care needs, emergencies or behavioral incidents per protocols.
• Connects with clients and caregivers to meet social, recreational and developmental needs.
• Guides and supports volunteers within the program setting.
• Collaborates with healthcare professionals to adapt delivery to evolving client needs.
• Maintains risk management and infection control compliance.

Skills

Interpersonal skills

Written & spoken English/Chinese

Digital documentation

Team collaboration

Education

Diploma in health or social services

3+ years in social services/health

Geriatric care experience

CPR certification

Tools

Electronic health records

Job description

Under the direction of the Program Coordinator, facilitates activities and ensures the delivery of high-quality services to clients of the Community Care and Wellness Hub, in accordance with the organization's relationship-centered care approach, relevant government standards, client’s rights and the organization’s mission, vision and philosophy.

Qualifications:

• Diploma in a relevant health (e.g., therapeutic recreation, kinesiology, nursing) or social services (e.g., social service work, community services, gerontology) discipline or equivalent.
• Minimum three years of experience in social services or community health (e.g., activation, rehabilitation, health education).
• Experience in a geriatric care setting and working with older adults is essential.
• Completion of a current C.P.R. certification.
• Strong interpersonal and relationship‑building skills, with an ability to collaborate in a multidisciplinary team.
• Satisfactory Police Reference Check (with vulnerable sector screen) result.
• Good oral and written communication skills in English and Chinese.
• Proficient computer skills and experience with digital documentation.

Responsibilities:

• Under the overall direction of the Program Coordinator, participates in the planning and delivery of holistic, relationship-centered program services.
• Develops and implements the monthly program schedule within established guidelines and clinical frameworks.
• Plans and facilitates daily program activities and social-recreational sessions to ensure high engagement and adherence to the monthly schedule.
• Facilitates and ensures the smooth operation of daily activities in a safe, hygienic, and supportive environment.
• Provides timely and appropriate support and behavior management to clients during the programing, contributing to the fulfillment of client’s physical, social, and emotional needs.
• Responds to client’s direct care needs including medical emergencies or behavioral incidents, ensuring appropriate action is taken and documented in accordance with organization's protocols.
• Collaborates with the team to distribute, portion, and serve meals, while ensuring meal assistance is provided in accordance with the dietary needs, textures, and clinical requirements outlined in the client’s care plan.
• Provides timely support, information, follow‑up and outreach to clients and caregivers to ensure social, recreational, and developmental needs are met.
• Provides day‑to‑day guidance, orientation, and support to volunteers within the program setting.
• Collaborates with the team to synthesize information during huddles and debriefings, sharing frontline observations and supporting the implementation of individualized care approaches, including daily goals and dietary needs, within program activities.
• Liaises and collaborates with multidisciplinary healthcare professionals and supports the Program Coordinator to ensure program delivery is adapted to meet the evolving needs of the clients.
• Complies with all risk management policies, including health and safety standards and infection control protocols.
• Maintains up-to-date and accurate files, records, and statistics of the services and clients.
• Collects program fees and maintains accurate records of inventory, fees, and expenditures.
• Maintains professional knowledge by keeping up-to-date with developments and best practices in the sector.
• Other duties as assigned.

Physical Demands: Some lifting and transfer

Working Condition: Normal

Application deadline: 2026-09-01

Salary Range: $28.10 - $33.04

We offer:

• Competitive total compensation package
• Multi-employer pension plan
• Professional development opportunities
• Ongoing learning and development
• Employee education assistance program
• Award winning corporate culture
• Safe, inclusive and supportive work environment

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation. Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.

Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants’ resume.

This job is posted to fill an existing vacancy.

Yee Hong Centre for Geriatric Care (“Yee Hong”) is one of the largest not-for-profit, culturally-appropriate seniors care organizations in Canada. At several campuses of care and other service locations across the Greater Toronto Area, Yee Hong offers a full continuum of services including active seniors programs, adult day programs, caregiver support services, transportation, meals on wheels, congregate dining, home care, long-term care, and hospice/palliative care.

Yee Hong’s vision is “Seniors living their lives to the fullest – with health, independence and dignity”. In their living setting of choice, seniors and their families are supported to optimize their physical, mental, social and spiritual well-being.

Yee Hong also supports other organizations with innovating seniors care through its advisory services, training and learning centre, and research.

Since the start of our operations 1994, Yee Hong has been successfully accredited with Exemplary Standing by Accreditation Canada seven consecutive times for our teams’ commitment to highest quality care and service excellence.

As a recipient of Canada’s Most Admired Corporate Culture Award in 2020 and renewed in 2021 and 2022, Yee Hong is committed to innovation, diversity, teamwork, integrity, collaboration and accountability.

Our people are the reason our residents and clients receive excellent care and enjoy a high quality of life.

Yee Hong’s progressive organizational culture and work environment attract, retain and develop the best staff, volunteers and students.

We commit to a diverse, equitable and inclusive workplace, and offer a rewarding career as a member of our stellar team.