Program Benefits & Support Specialist

British Columbia Public Service Careers; Victoria; On-site; CAD 55,000 - 62,000; Full time

Job summary

British Columbia Public Service Careers is seeking a Program Support Clerk in Victoria, BC. The role provides technical and administrative support for centralized program benefits, including approval and payment processes.

You will clarify case details with clients and respond to inquiries from the public and stakeholders. Candidates should have a high school diploma and at least six months of customer service and financial processing experience, with MS Office proficiency.

Qualifications

• High school diploma or equivalent (Dogwood, GED or Canadian Adult Education Credential (CAEC)).
• Minimum of 6 months (within the last 3 years) of client/customer service experience.
• Minimum of 6 months (within the last 3 years) experience processing financial transactions (e.g. checking invoices for accuracy, completing routine payment documents, liaising with others to resolve payment issues/problems/concerns).
• Experience utilizing a variety of computer software programs to create, edit and enter information (i.e. MS Office Suite – Word, Excel, Outlook).
• Preference may be given to applicants with one or more of the following:
• Minimum of 6 months of experience (within the last 3 years) in an administrative/clerical role in an office setting.
• Experience using Integrated Case Management (ICM) and /or Corporate Accounting System (CAS) applications.

Responsibilities

• Within a call centre environment, the Program Support Clerk delivers technical and administrative assistance for the centralized approval and payment of program benefits.
• They clarify case details with clients and address inquiries from the public and other stakeholders.

Skills

Customer service

Financial processing

Data entry

Education

High school diploma or equivalent

Tools

MS Office Suite

ICM

CAS

Job description

British Columbia Public Service Careers is seeking a Program Support Clerk in Victoria, BC. The role provides technical and administrative support for centralized program benefits, including approval and payment processes.

You will clarify case details with clients and respond to inquiries from the public and stakeholders. Candidates should have a high school diploma and at least six months of customer service and financial processing experience, with MS Office proficiency.