Program Assistant Primary Care

gov; Inuvik; On-site; CAD 55,000 - 65,000; Full time

Job summary

The Northwest Territories Health and Social Services Authority (NTHSSA) is hiring a Program Assistant, Primary Care (PAPC) to support reception and ICT operations in the Inuvik Regional Hospital Medical Clinic. You will help coordinate administrative tasks to ensure timely access to health services for Beaufort Delta Region residents.

Responsibilities include handling records, EMR access, and maintaining safety, privacy, and cultural awareness in a northern healthcare setting.

Qualifications

• Completion of secondary school diploma program and relevant office experience.
• Medical diploma program or certificate in Office Administration or similar.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Provide support to the reception team and/or Integrated Care Team (ICT).
• Coordinate and manage administrative duties to ensure timely, professional health services for Beaufort Delta Region residents.

Skills

Office administration

Medical records

EMR system

Quality and safety standards

Cultural communication

Time management

Conflict de-escalation

Data entry

Privacy and confidentiality

IPAC training

Education

Secondary school diploma

Medical diploma program / certificate in Office Administration

Office Administration certificate

Tools

EMR system

Job description

Department: Northwest Territories Health and Social Services Authority

This job opening is limited to residents living within 25 kilometresof Inuvik, NT.

Department Information

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut. Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

SCOPE

The Program Assistant, Primary Care (PAPC), is a member of the Integrated member of the integrated health care team within the Inuvik Regional Hospital Medical Clinic. The incumbent is responsible for providing dedicated support to the reception team and/or a designated Integrated Care Team (ICT) in the coordination and management of administrative duties to ensure Beaufort Delta Region (BDR) residents have access to timely, professional, and sustainable health services required to maintain optimal health.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of standard office administration protocols, procedures, and best practices.
• Knowledge of medical records and the ability to learn records management and to use an electronic medical record system.
• Knowledge of the application and maintenance of quality, safety, and infection control standards.
• Organizational and attention to detail skills to administer the multitude of activities required to ensure clients are served in a respectful, confidential and timely manner.
• Interpersonal skills required to communicate with people of diverse cultures and backgrounds, medical backgrounds, and other professional practitioners.
• Ability to perform computer-based tasks and utilize the electronic health record system, including accessing and reading charts/provider notes for basic information to respond to client's inquiries/requests; entering notes in records; and performing complex scanning and linking of documents to health records.
• Ability to develop and monitor a system for tracking the status of various actions and correspondence.
• Ability to defuse conflict when dealing with irate/upset clients in an effective and professional manner.
• Ability to apply organizational and time management skills to facilitate the multitude of activities to ensure patients are seen in a timely manner.
• Ability to understand recognize the cultural, social, and political realities in the Northwest Territories.
• Ability to acquire knowledge to recognize the impacts of colonization and residential schools on Indigenous health outcomes and the way health and social services is delivered.
• Ability to commit to actively upholding and consistently practicing personal diversity, inclusion, and cultural awareness, as well as safety and sensitivity approaches in the workplace.

Typically, the above qualifications would be attained by:

Completion of secondary school diploma program, plus a medical diploma program, certificate in Business Administration or Office Administration or similarly relevant office work experience.

Equivalent combinations of education and experience will be considered.

Additional Requirements

Proof of immunization in keeping with current public health practices.

Within the Inuvik Region, this position must be able to acquire, within a reasonable time frame and remain current in, mandatory certifications specific to the role and working environment as outlined in their orientation.This includes, but is not limited to:

Fire Safety Training

WHMIS

Nonviolent Crisis Intervention

Privacy and Confidential training

Infection, Prevention and Control (IPAC) training

Training as required to meet Accreditation Canada standards.

GNWT Inquiries

Inquiries Only:

Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
1st FLOOR ALEX MOSES GREENLAND BUILDING
BOX 1869
INUVIK, NT X0E 0T0
Tel [phone] Ext 15644
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.