Regional Mgr Income Security Programs

gov; Norman Wells; On-site; CAD 90,000 - 120,000; Full time

Job summary

The Government of the Northwest Territories, Department of Education, Culture and Employment, seeks a Regional Manager, Income Security Programs in Norman Wells to lead program delivery across the Sahtu region. You will supervise Navigators and ISP staff, ensure compliance with the Social Assistance Act and related guidelines, and manage client relations, budgets and reporting.

This role requires a bachelor’s degree and several years of related experience, including supervisory responsibilities,

Qualifications

• Bachelor’s degree in a relevant discipline with three years’ related experience in income security programs.
• One year of proven supervisory experience.
• Knowledge of contracting protocols and GNWT Financial Administration Act requirements.

Responsibilities

• Oversee delivery of Income Assistance and Senior Home Heating Subsidy across five Sahtu communities.
• Supervise community Navigators and ISP staff in regional and remote areas.
• Ensure programs are delivered in accordance with GNWT legislation, policies and service standards.
• Balance program requirements with the needs of clients and staff.

Skills

Supervision

Budget management

Governance/Policy

Negotiation skills

Contract management

Education

Bachelor's degree

Job description

Department: Education, Culture and Employment

This job opening is limited to residents living within 50 kilometresof the Sahtu Region.

Department Information

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

Reporting to the Regional Superintendent and located in Norman Wells, the Regional Manager, Income Security Programs (Regional Manager) is responsible for the overall delivery of Income Assistance and Senior Home Heating Subsidy programs across five communities in the Sahtu Region. These programs support Northwest Territories (NWT) residents in meeting their financial needs while maintaining their health and dignity. The Regional Manager directly supervises community-based Client Navigators (Navigators) and provides leadership and direction to Income Security Programs staff working in both the regional office and remote communities, where staff may support clients experiencing complex or difficult circumstances.

The position holds a statutory appointment under the Social Assistance Act and is responsible for ensuring programs and services are delivered in accordance with NWT legislation, policies, guidelines, established procedures and service standards. The position is responsible for program and service delivery, client relations, financial and program administration, monitoring service standards, supporting staff and managing community relationships associated with program delivery. The position also works in an unregulated environment that is guided by program guidelines and broad direction from the Legislative Assembly. The Regional Manager must balance consistent application of program requirements with sensitivity to the needs of both clients and staff.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of general contracting protocols to ensure compliance with the GNWT¿s Financial Administration Act.
• Ability to gain knowledge of Income Security Programs including those administered by ECE, other GNWT Departments, other Governments, and agencies.
• Ability to gain knowledge of ISP legislation, regulations, policies and procedures.
• Ability to acquire knowledge of the Region, communities, culture and labour market.
• Knowledge and skill to recommend professional development, training and opportunities to subordinates and to provide daily supervision, mentoring and direction to Navigators.
• Negotiation skills, conflict resolution skills, supervision skills, organizational skills, time management skills, analytical, interpretive, evaluative and investigative skills.
• Ability to organize and direct committees and working groups to plan, manage and evaluate projects, programs and related activities.
• Ability to participate in human resource requirements including the ability to interview, hire and evaluate program staff.
• Financial management skills to manage, administer, and control program budgets and to provide financial reporting, advice and direction to supervisor and program delivery staff.
• Skills and abilities in contract management.
• Ability to synthesize information, to recommend, review, evaluate and approve documents, and facilitate the preparation of briefing notes.
• Interpersonal skills, team building skills, verbal communication skills, listening skills and the ability to present views and ideas in a clear and concise manner.
• Ability to write concisely to express thoughts clearly and to develop ideas in a logical sequence, handle complex oral and written material and exercise discretion in the handling of confidential information.

Typically, the above qualifications would be attained by:
A bachelor¿s degree in a relevant discipline and three (3) years of directly related experience in the implementation and delivery of Income Security Related Programs, and one (1) year of proven supervisory experience.

ADDITIONAL REQUIREMENTS
The incumbent must be able to successfully complete the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months).

GNWT Inquiries

Inquiries Only:
Sahtu HR Client Service Centre
Department of Finance
Government of the Northwest Territories
2 MCKENZIEDRIVE
BOX360
NORMAN WELLSNT X0E 0V0
Tel [phone]
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.