Program Assistant

fortisBC; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

FortisBC, a leading energy provider in Canada, is seeking an administrator to support demand-side management programs. The role involves processing applications, responding to inquiries, and maintaining relationships with stakeholders. Candidates should possess a relevant certificate and have strong problem-solving and communication skills. Join a diverse team committed to safety and community engagement.

Benefits

Competitive salary and benefits package

Support for life-long career development

Encouragement of volunteerism

Qualifications

• Completion of a certificate in Business Administration, Marketing, Communications or a related field.
• Minimum of two years of recent and directly related work experience.
• Excellent oral and written communications skills.

Responsibilities

• Perform administration and application processing for demand-side management programs.
• Respond to customer and contractor inquiries regarding rebate applications.
• Maintain effective working relationships with team members and cross-functional departments.

Skills

Problem-solving

Judgment

Analytical skills

Communication

Attention to detail

Education

Certificate in Business Administration, Marketing, Communications or related field

Tools

MS Office Suite

Job description

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Responsibilities

• Perform administration and application processing requirements and solve issues related to a variety of large and complex demand-side management programs, including reviewing / approving applications, ensuring attention to detail, and timeliness working within demand-side management program delivery tracking systems.
• Respond to customer and contractor inquiries relating to rebate application. Address complaints and issues in context of program terms and conditions or escalate if required.
• Liaise with internal departments in regards to purchase orders and vendor information. Review, validate and code program invoices, and process invoice payments for internal and external parties.
• Identify issues and opportunities with program operational requirements including process and data management issues and solve where appropriate or escalate for further consideration.
• Data entry into departmental tracking. Assist in program tracking and reporting including monthly, annual or ad hoc reports, and in the development of responses to information requests from internal and external parties.
• Maintain effective working relationships with team members and cross-functional departments, and input on operational processes and technical support on database issues and reports.
• Promote a positive customer relationship by monitoring the customer’s experience through conversations with customers, and other stakeholders as required, and providing input on concerns or ways to improve service.
• Conduct work in a manner that prevents injuries and incidents, and contributes to FortisBC’s safety goals. Maintain knowledge and understanding of safety policies, practices and procedures. Lead by example by putting safety first at all times.
• Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

Requirements

• Completion of a certificate in Business Administration, Marketing, Communications or a related field from a recognized accredited post-secondary institution
• Minimum of two (2) years of recent and directly related work experience
• Problem-solving skills
• Good judgment and reasoning skills
• Sound analytical and decision making skills
• Initiative and the ability to work independently
• Attention to detail, while maintaining an overall understanding of program administration
• Excellent oral and written communications skills
• Intermediate knowledge of MS Office suite of applications (Outlook, Word, Excel, PowerPoint, SharePoint).

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our .