Program Assistant

Taleo; Burnaby; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

3 weeks vacation

Hybrid-work program

Defined benefit pension

On-campus tuition waiver

Professional development funding

Job summary

Simon Fraser University is seeking an Program Assistant to determine documentation and language proficiency requirements for applicants and to manage submissions under admission policies. You will support the process to meet enrollment goals and act as a primary contact for applicants and staff.

Use systems like Salesforce CRM, OnBase and the Student Information System while handling inquiries and complex policies for domestic, international and diverse applicant groups.

Qualifications

• High school graduation with 1 year of post-secondary education or equivalent.
• 3 years of experience in word processing, database and spreadsheet applications, and office procedures.
• Ability to handle confidential matters with discretion.

Responsibilities

• Determine academic documentation and language proficiency requirements for applicants.
• Request and monitor submission of supporting documentation and ensure proper classification and timely review.
• Serve as primary contact for prospective students, staff and the public on admission processes and requirements.
• Support data management in the Student Information System and respond to inquiries via CRM and OnBase systems.

Skills

Organizational skills

Analytical reasoning

Problem-solving

Education

High school graduation

Post-secondary education or equivalent

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Student Recruitment & Admissions at Simon Fraser University is often the front door for newly admitted students as they embark upon their academic journey. The Undergraduate Admissions unit is dedicated to an inclusive and accessible approach to admission, involving the processing and evaluation of student applications according to current admission standards and best practices on a global scale. We seek to be student‑centred in our policies and procedures to meet a diverse applicant community and are proactive and responsive in our effort to support enrolment management at the institutional level.

About the Role

The Program Assistant determines academic documentation and language proficiency requirements for each applicant; requests and monitors the submission of supporting documentation; determines applicant readiness for evaluation; interprets and adheres to deadlines, implementing various and complex university policies and procedures regarding eligibility for admission to all undergraduate programs. The Assistant ensures applications are properly classified, processed accurately, and reviewed in a timely manner to support the attainment of institutional enrollment goals. The role serves as a primary point of contact for prospective students, staff, and the public on the application process, status of applications, pre‑requisite and transfer credit regulations, admission requirements and provides guidance on required documentation, university policies, and procedures governing eligibility for admission to the university for domestic, international, and strategic population groups. The Assistant supports data management by maintaining application record data in the Student Information System and exercises a high degree of digital fluency by responding to student inquiries via the Salesforce Constituent Relationship Management (CRM) system, executing business process workflows in the OnBase electronic document management system, complex application databases, and retrieval of electronic data from the B.C. Ministry of Education and external examining boards.

Qualifications

High school graduation; and one year of post-secondary education or formal equivalent in word processing, database, and spreadsheet applications, and in office procedures. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Excellent organizational, analytical reasoning, and problem‑solving skills.
• Ability to handle confidential matters with discretion.
• Ability to exercise mature judgment and initiative.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work‑life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid‑work program for eligible positions
• Employer paid defined benefitpension plan
• On‑campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

*Prorated for part‑time employees

Additional Information

An Internal Candidate has been identified.

For external candidates, the starting salary is the first step of the salary range.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes.