Information Assistant

SFU group; Burnaby; Hybrid; CAD 55,000 - 59,000; Part time

Benefits offered by this job

14% in lieu of benefits

Hybrid work program

Job summary

SFU is seeking a part-time front-line Student Services Clerk in the Registrar and Information Services. You will answer inquiries about SFU programs, student records, deadlines, financial aid, government programs, and policies, and issue transcripts and letters while processing payments.

You will also produce photo identity cards and maintain card production equipment, with a focus on accuracy and discretion in a hybrid work setting.

Qualifications

• High school graduation with office/IT training and moderate duration.
• 3 years of related experience in handling cash and customer service.
• Experience with database, spreadsheet, and word processing applications at an intermediate level.
• Ability to handle confidential material with discretion.
• Equivalency acceptable: education, certificate and experience may substitute for formal education.

Responsibilities

• Handle inquiries about SFU programs, student records, deadlines, financial aid, government programs, and policies.
• Issue transcripts, confirmation letters and process tuition/service payments.
• Produce photo identity cards and maintain card production equipment.

Skills

Database skills

Spreadsheet skills

Word processing

Communication skills

Customer service

Analytical skills

Discretion with confidential material

Education

High school diploma

3 years experience

Tools

SIMS

Excel

Word

Job description

Union/Affiliation: C.U.P.E. Local 3338

Pay range: $30.57 hourly plus 14% in lieu of benefits

SFU Department Descr: Information, Records and Registration

Position Grade: 7

# of openings: 1

Biweekly Hours: 35

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. Registrar and Information Services is the first point of contact for students both current and future. If a student has a question, they reach out to our unit. We are here to assist students with navigating the University.

About The Role

As the first point of contact at Student Services, you handle diverse inquiries about SFU's educational programs, student records, administrative deadlines, financial assistance, government programs, and university policies. Additionally, you issue official documentation like transcripts, confirmation letters, and process payments for tuition and services. As part of the role you will also produce photo identity cards and maintain the card production equipment.

Qualifications

High school graduation and general courses or training of moderate duration (one semester equivalent) including word processing, database and spreadsheet applications and in office practices. 3 years of related experience, including experience processing large volumes of cash/debit and credit card transactions, balancing receipts, providing customer service and using database applications. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Ability to use database, spreadsheet, and word processing applications (e.g., SIMS, Excel, Word) at an intermediate level.
• Excellent oral, written, and interpersonal communication skills.
• Excellent customer service skills.
• Excellent analytical, reasoning and problem solving skills.
• Ability to handle confidential and sensitive material with discretion.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• An additional 14% pay in lieu of benefits
• Hybrid-work program for eligible positions

Additional Information

The assignment end date is August 31, 2027.

Priority will be given to qualified registered SFU students.

The assignment is a part-time position working 35 hours biweekly. There is 1 position available.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.